Service Desk Manager
Share
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Lead and manage the daily operations of the IT service desk ensuring prompt resolution of incidents and service requests.
- Supervise mentor and provide training to service desk analysts including performance management.
- Monitor and maintain key performance indicators (KPIs) and service-level agreements (SLAs) to ensure high-quality customer support.
- Develop implement and document procedures and best practices for efficient service desk operations.
- Collaborate with other IT teams for issue escalation and ongoing process improvement.
- Apply strong technical knowledge and leadership skills to enhance service delivery.
- Ensure a customer-focused approach in a fast-paced environment.
- Lead and manage the daily operations of the IT service desk ensuring prompt resolution of incidents and service requests.
- Supervise mentor and provide training to service desk analysts including performance management.
- Monitor and maintain key performance indicators (KPIs) and service-level agreements (SLAs) to ensure high-quality customer support.
- Develop implement and document procedures and best practices for efficient service desk operations.
- Collaborate with other IT teams for issue escalation and ongoing process improvement.
- Apply strong technical knowledge and leadership skills to enhance service delivery.
- Ensure a customer-focused approach in a fast-paced environment.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
