Service Desk Manager
Service Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Lead and manage the daily operations of the IT service desk ensuring prompt resolution of incidents and service requests.
- Supervise mentor and provide training to service desk analysts including performance management.
- Monitor and maintain key performance indicators (KPIs) and service-level agreements (SLAs) to ensure high-quality customer support.
- Develop implement and document procedures and best practices for efficient service desk operations.
- Collaborate with other IT teams for issue escalation and ongoing process improvement.
- Apply strong technical knowledge and leadership skills to enhance service delivery.
- Ensure a customer-focused approach in a fast-paced environment.
Employment Type
Full-time
