Address: 5000 West Carefree Highway Phoenix Arizona 85086

Hiring hourly Range: $20.00 - $27.00

Grade: 20

Closing Date: 12/15/2025

PC TECHNICIAN
Service Desk Level 2 Analyst
SUPPORT SERVICES DIVISION / INFORMATION TECHNOLOGY BRANCH
PHOENIX ARIZONA BASED
FLSA-NON-EXEMPT / SALARY GRADE 20 / Hiring Hourly Range $20.00-$27.00
CLOSING DATE: 12/15/2025

The PC Technician position provides level 2 desktop support within the Departments services team. Closes requests made by end users and other team staff. Uses decision making skills to determine the course of action for satisfying the issue and solving the problem. Provides technical skills and experiences to troubleshoot hardware software network issues and point of sale system bugs. Installs desktop operating systems and approved software. Patch management to department hardware and software. Also responsible for the management deployment and disposal of agency devices.

- Administer and support the Departments desktops mobile devices with an emphasis on Apple Products printers network telecommunication system and point of sale systems. Troubleshoots and develops solutions to tickets and phone calls to resolve them. Communicates with all levels of Department staff to track issues through completion. Maintains deploys and disposes of computer devices.

- Participates as a member of the team that designs develops and implements complex desktop server network telecommunication systems and point of sale systems; along with the end user support for accessing these systems. Establish hardware and software configurations for new systems and modifications of current systems. Monitors systems for performance and provides solution enhancements to these systems.

- Researches new desktop software and hardware tablet and phone technologies. This could include any new technology that we do not currently have. Informs other staff members and provides documentation on implementing these new ideas and how they connect/work with current solutions.

- Assists in providing information system policies and procedures related to desktop and peripheral devices. Understands and promotes statewide information technology policies and procedures. Keeps self help site up to date with new documentation.

- Other duties as assigned as related to the position (typically 5% - 10%)

The candidate will have thorough knowledge of/in: a broad knowledge of IT theory; computer communications protocol and peripheral equipment capabilities; computer hardware software network operating systems point of sale systems limitations and variances sufficient to evaluate end-user needs and provide support. Leverage new skills and experience to evaluate and understand issues in order to prescribe solutions. Knowledge of Windows and Apple operating systems with a heavy emphasis on Apple Products both Phone and Mac software and deployment. .

The candidate will have skill in: Analytical multitasking troubleshooting strong oral and written communications organized efficient and calm under pressure and stressful situations.

The candidate must have the ability to: Establish and maintain effective working relationships with internal customers (both local and remote) as well as vendors. Ability to communicate with end-users effectively analyze requests and issues determine priorities and the appropriate course of action. Ability to work independently or with a team and adapt to new technologies changing environments projects and priorities.

The candidate must have an Associates degree plus one to three years of experience in desktop support or equivalent experience.

Employment is contingent upon completion of a post-offer medical/physical examination and the agencys ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked or suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

If you have any questions please feel free to contact Milani Barron at for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.