Electrical Service Manager

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department supervising service technicians and taking accountability for required profit goals.

Compensation for this Role:$120000 - $140000 annually depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable for are performed
• Earn and maintains customers trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

• Manage and direct the work performance of service technicians project engineers and service supervisors
• Evaluate performance of Service Technicians
• Make recommendations on hiring disciplining and terminating employees
• Enforce the WO process is being implemented by all employees

Sales

• Manage the Customer Relationship as the primary customer contact
• Work with assigned clients to meet their needs
• Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

• Monitor and enforce Encore Electric Inc. safety policies
• Uphold the Service Pledge
• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department
• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared
• Manage projects assigned
  • Purchase material for projects not normally found on a service van
  • Submittals
  • Regulatory awareness
  • Licensing
  • Permitting
  • Certified payroll
• Project preplanning and prefabrication
• Responsible for turnover of project to technician assigned
• Manage the quality of the projects and installations assigned
• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory
• Perform the duties of manager on call when assigned

Training and Development

• Responsible for the training and development of field and office operational staff
• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

• Manage risk and commodity volatility in estimates and proposals
• Understanding of cost-to-complete process and service financials including:
  • Cash flow
  • Collections
  • Profitability of assigned projects
  • Timely billing of completed projects
  • Track individual service technician and work order performance
  • Understanding of cost structure
    • Direct cost
    • Indirect cost
    • Overhead

Other duties as may be assigned

KNOWLEDGE SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code
• Encore Electric Inc.s preplanning and prefabrication methods
• Problem solving
• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Soft skills and high emotional intelligence
• Microsoft Office 365
• Electrical Estimating
• Establishing and maintaining effective working relationships with customers vendors consultants management and employees
• Performing in situations with high expectations
• Working on a team
• Multitasking
• Technical electrical skills
• Electrical installation methods and procedures
• Troubleshooting
• Adapting to new and changing requirements environments and/or information
• Estimating resources needed to complete required tasks
• Managing people.
• Managing complex projects breaking them down to their component levels
• Using communication software
• Business writing
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Organizing work to accomplish tasks
• Prioritizing and reporting to meet job needs
• Moving manpower

PHYSICAL REQUIREMENTS:

• Driving
• Sitting
• Climbing
• Lifting (up to 50 lbs)
• Standing
• Stooping
• Vision acuity (near and far)
• Walking

REQUIREMENTS:

• High School Diploma or equivalent is required while a degree in related field is preferred.
• 5 years of progressive experience in a fast-paced office management business environment is preferred.
• 5-10 years of electrical service experience is highly preferred.
• Journeyman Electricians License is required.

Benefits of this Role:

• Encore Electric provides excellent benefits for our employees including: medical dental and vision plans disability and life insurance employee-matched 401(k) paid time off (PTO) an employee assistance program that includes counseling legal and financial advice.
• Encore also provides a generous employee referral program and access to technical safety personal finance and leadership training through Encore University Encores in house training program.
• This position is eligible for mileage reimbursement cell phone allowance and the short-term incentive program.

Applications will close on June 30 2026 or once role has been filled.

To ask any questions about this position please contact .

To request an accommodation during the application process please contact .

Encore Electric Inc. is an EOE including disability/vets.

Required Experience:

Manager