Manager - Enterprise Applications
Manager - Enterprise Applications
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Salary Not Disclosed
1 Vacancy
Job Description
Career Opportunity
Job Title:
Manager Enterprise Business Systems
Requisition #:
Location:
Arlington TX
Salary Range:
Salary Grade:
Employment Status:
Full Time
Supervisor:
Director IT
Global Engineering Family:
N/A
Posting Date:
Job Description
Summary
Provide management leadership for CAE s Business Systems Customer Support teams. Must have proven and extensive enterprise systems deployment and support experience. Applicant must have excellent communication and interpersonal skills.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Leads CAE USA s Business Systems PMO ERP and ITAM teams in design deployment and administrative tasks reporting to the Sr. Director of IT
- Represents IT and participates in business analysis meetings to determine and clarify informational requirements and business opportunities
- Evaluate and optimize business systems architect to reduce technical debt and enable future scale
- Oversee the end-to-end lifecycle of system enhancements platform upgrades and migration
- Identify opportunities in the overall project methodology for technical or process improvements to facilitate agile development shorter timelines and more robust integrations
- Collaborate with cross-functional teams to ensure successful execution of initiations and optimization of system performance and usability. Develop manage and track the annual budgets for IT assets licensing purchases.
- Assists with platform hardening guidelines policies configuration standards disaster recovery and best practices for all IS platforms Guide cross-functional project scoping stakeholder communication UAT testing and adoption plans
Participate in ongoing reviews and enhancement of IT policy and procedures to ensure all IS platforms are compliant with corporate policies and guidelines
- Develop and drive the enterprise roadmap prioritizing initiatives that align with business objectives and strategic goals
- Demonstrates expertise and leadership as the owner of Business Systems response activities as defined within the Business Continuity Plan and IT Recovery Plan
- Ensure that daily weekly and monthly statistics status reports and graphical reporting aids are completed and continually modified to meet the needs of the department
- Solves problems and makes decisions on a daily basis relative to System issues. Ensures that effective representation takes place for the coordination of work processes and projects with other departments and divisionsRe0sponsible for oversight of software license cost reviews compliance and licensing life cycles with understanding different licensing types/methods associated with this business unit
- Manages software and hardware from purchase upgrades removal and retirement including all support contracts and agreements
- Interacts with vendor suppliers and contractors for purchase and procurement of a broad spectrum of hardware and software applications along with other products and services
SUPERVISORY RESPONSIBILITIES:
Direct responsibility for assigned team and customer facing deliverables.
Assigns tasks based on priority and monitors service level agreements.
Provides team members with direction and technical guidance.
Ensures team members are properly cross trained.
Supports the Director in maintaining overall company policies and goals and defining high standards within the group.
Maintains effective communications with other groups. Responsible for identifying tracking and mitigating platform support gaps within the group.
Provides training for new employees and helps group members develop and fully utilize new skills
Conducts goal setting and performance assessments hiring and termination activities as necessary.
Qualifications and Education Requirements
- Excellent Customer Service skills
- Bachelor s degree in computer related field and 6 years related experience or AS degree and 8 years of related experience
- Must possess at least 10 years of experience with Technical Customer Support.
- Ability to effectively lead a geographically dispersed staff comprised of entry through high-level professionals engaged in the IT support of a large organization.
- Prior expertise designing/managing/architecting IS infrastructure and enterprise systems.
- Ability to research hardware/software products licensing and user requirements.
- Excellent diagnostic and troubleshooting skills
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills required
- Excellent judgment and discretion in handling sensitive date and confidential information.
- Must be able to interface with all levels of management system users and vendors
- Must be able to produce cost benefit analysis
- Ability to define collect data establish facts and draw valid conclusions
- Ability to work under pressure and deliver results
- Ability to generate and teach detailed procedures to IT staff
- Ability to manage multiple projects simultaneously and drive them to completion within a given timeline
Security Responsibilities
Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials in any form. Shall not divulge any information or afford access to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.
- Incumbent must be eligible for DoD Personal Security Clearance.
Work Environment
Duties performed in an office environment and manufacturing facility.
Must be able to work flexible schedule with overtime
The employee is on call 24x7 for the resolution of problems and issues.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to negotiate stairs.
- Ability to sit talk or hear in person in meetings and by telephone.
- Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms.
- Ability to support rack mounted equipment (up to 7 feet off the ground)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for their job. Duties responsibilities and activities may change at any time with or without notice.
* As part of Executive Order 14042 you may be required to be fully vaccinated against COVID-19 by January 4 2022. CAE USA will consider employee requests for exemptions to the vaccination requirements based on medical/disability or sincerely held religious beliefs. All requests will be reviewed in accordance with applicable laws and must be approved by CAE USA prior to employment.
CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. If you d like more information about your EEO rights as an applicant under the law please click here EEO is the Law poster.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor s legal duty to furnish information.
Employment Type
Full-time
