ITIL Incident Management
ITIL Incident Management
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
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Incident Management
- The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.
- Client oriented: Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.
- Team player: Ability to support colleagues in achieving shared goals and go extra mile.
- Rigorous: Attention to details and commitment to deliver high-quality and reliable results.
- Resilience: Work on complex systems and in a challenging international work environment.
- Passionate / curious: Genuine enthusiasm for technology and continuous learning.
- Proactive: Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.
- Problem Solving: Strong analytical and problem-solving skills.
- Communication: Excellent verbal and written English communication skills.
- Collaboration: Proven ability to work effectively in a collaborative fast-paced environment.
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Certifications: ITIL will provide an advantage.
Education Required:
Bachelors or Masters degree in Business Administration Information Technology or related field.
Primary skills
- Domain knowledge: Expertise in supporting banking applications and their users.
- ITIL V3: Strong expertise in Incident management Change Management & Problem Management
- Critical and analytical thinking: capability to analyze complex business problems prioritize requirements and propose innovative solutions.
- Technical skills : SQL Unix Microservices CI/CD tools
- Communication: Strong expertise in communication oriented to business users and management.
- Monitoring: ability to effectively monitor infrastructure functional (logs) and performances of applications (Dynatrace is a must)
- Problem Solving: ability to identify analyze and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones
- Knowledge management: Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows familiarity with documentation system (e.g. confluence JIRA ).
Secondary skills
- Agile methodologies: understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).
- Banking knowledge : knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage
- Project management: experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release.
Employment Type
Full-time
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