ITIL Incident Management

Trigent Software Private Limited

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Incident Management
The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.
- Client oriented: Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.
- Team player: Ability to support colleagues in achieving shared goals and go extra mile.
- Rigorous: Attention to details and commitment to deliver high-quality and reliable results.
- Resilience: Work on complex systems and in a challenging international work environment.
- Passionate / curious: Genuine enthusiasm for technology and continuous learning.
- Proactive: Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.
- Problem Solving: Strong analytical and problem-solving skills.
- Communication: Excellent verbal and written English communication skills.
- Collaboration: Proven ability to work effectively in a collaborative fast-paced environment.
Certifications: ITIL will provide an advantage.

Education Required:

Bachelors or Masters degree in Business Administration Information Technology or related field.

Primary skills
- Domain knowledge: Expertise in supporting banking applications and their users.
- ITIL V3: Strong expertise in Incident management Change Management & Problem Management
- Critical and analytical thinking: capability to analyze complex business problems prioritize requirements and propose innovative solutions.
- Technical skills : SQL Unix Microservices CI/CD tools
- Communication: Strong expertise in communication oriented to business users and management.
- Monitoring: ability to effectively monitor infrastructure functional (logs) and performances of applications (Dynatrace is a must)
- Problem Solving: ability to identify analyze and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones
- Knowledge management: Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows familiarity with documentation system (e.g. confluence JIRA ).
Secondary skills
- Agile methodologies: understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).
- Banking knowledge : knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage
- Project management: experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release.

Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Incident Management The position requires a minimum of 4 years relevant Application support analyst in investment banki...

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Incident Management
The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.
- Client oriented: Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.
- Team player: Ability to support colleagues in achieving shared goals and go extra mile.
- Rigorous: Attention to details and commitment to deliver high-quality and reliable results.
- Resilience: Work on complex systems and in a challenging international work environment.
- Passionate / curious: Genuine enthusiasm for technology and continuous learning.
- Proactive: Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.
- Problem Solving: Strong analytical and problem-solving skills.
- Communication: Excellent verbal and written English communication skills.
- Collaboration: Proven ability to work effectively in a collaborative fast-paced environment.
Certifications: ITIL will provide an advantage.

Education Required:

Bachelors or Masters degree in Business Administration Information Technology or related field.

Primary skills
- Domain knowledge: Expertise in supporting banking applications and their users.
- ITIL V3: Strong expertise in Incident management Change Management & Problem Management
- Critical and analytical thinking: capability to analyze complex business problems prioritize requirements and propose innovative solutions.
- Technical skills : SQL Unix Microservices CI/CD tools
- Communication: Strong expertise in communication oriented to business users and management.
- Monitoring: ability to effectively monitor infrastructure functional (logs) and performances of applications (Dynatrace is a must)
- Problem Solving: ability to identify analyze and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones
- Knowledge management: Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows familiarity with documentation system (e.g. confluence JIRA ).
Secondary skills
- Agile methodologies: understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).
- Banking knowledge : knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage
- Project management: experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release.