Major Incident Manager
Major Incident Manager
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
Experience:
- Minimum 5 years of experience in Major Incident Management with a strong preference for candidates who have worked in the banking or financial services domain.
Certifications:
- ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices
Technical Proficiency
- Deep understanding of infrastructure applications networks and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
Communication Skills
- Highly articulate with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.
Composure Under Pressure
- Proven ability to remain calm and effective in high-pressure situations ensuring swift and accurate decision-making during critical incidents.
Additional Skills:
-
- Hands-on experience leading bridge calls coordinating rapid service restoration and ensuring timely escalation.
- Competence in producing detailed post-incident reviews with actionable recommendations.
- Strong analytical skills to identify trends with common themes and prevent recurring incidents.
- Familiarity with regulatory compliance and audit requirements related to incident management in the banking sector.
- Ability to work 24/7 in rotational shifts as required for global coverage.
Employment Type
Full-time
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