Major Incident Manager

Trigent Software Private Limited

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Experience:

Minimum 5 years of experience in Major Incident Management with a strong preference for candidates who have worked in the banking or financial services domain.

Certifications:

ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices

Technical Proficiency

Deep understanding of infrastructure applications networks and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.

Communication Skills

Highly articulate with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.

Composure Under Pressure

Proven ability to remain calm and effective in high-pressure situations ensuring swift and accurate decision-making during critical incidents.

Additional Skills:

- Hands-on experience leading bridge calls coordinating rapid service restoration and ensuring timely escalation.
- Competence in producing detailed post-incident reviews with actionable recommendations.
- Strong analytical skills to identify trends with common themes and prevent recurring incidents.
- Familiarity with regulatory compliance and audit requirements related to incident management in the banking sector.
- Ability to work 24/7 in rotational shifts as required for global coverage.

Experience: Minimum 5 years of experience in Major Incident Management with a strong preference for candidates who have worked in the banking or financial services domain. Certifications: ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practic...