Change Manager

Job Title: Change Manager

Location: Atlanta GA

Duration: / Term: 6 months

Job Description:

Experience Desired: 10 Years.

Key required skills

The Change Manager is responsible for the governance approval and safe execution of all changes across non-production environments (QAT UAT Performance). This role ensures that deployments code and Non-code infrastructure and network changes are properly risk-assessed scheduled and executed without disrupting delivery timelines. The Change Manager partners closely work with the other NPE functions DevOps and delivery teams to align approved changes with environment readiness and maintain stability compliance and transparency throughout the process.

Key Responsibilities

Change Governance & Control

• Own the ITIL-based change management process for non-production environments (NPEs).
• Review and assess Requests for Change (RFCs) including impact analysis approvals/rejections rollback/back-out strategies and automated verifications.
• Map every change to upstream/downstream services and data flows.
• Chair and facilitate Change Advisory Board (CAB) meetings for NPE changes including daily reviews.
• Ensure proper documentation of all approvals decisions and post-change reviews in Jira/Confluence.

• Execution Oversight
• Oversee execution of approved changes across infra firewall network and security teams.
• Ensure deployments JIRA upgrades tooling integrations and platform changes follow governance workflows.
• Validate SIS checklists deployment procedures and RFC workflows before execution.
• Coordinate platform upgrades deployment windows tool onboarding/testing and RFC enhancements.
• Monitor and validate successful completion of changes including metrics logging and alert configurations.

Risk & Technical Due Diligence

• Conduct thorough risk assessments for all changes considering delivery timelines test cycles and shared environments.
• Perform technical due diligence including version compatibility capacity limits and configuration drift.
• Validate dependencies for Oracle SaaS/PaaS billing platforms TKE/EKS and AKS.
• Assess cost and resource implications (e.g. infra scaling nodes firewall expansions).
• Analyze and address root causes of recurring environment/configuration issues.

• Reporting & Dashboarding
• Produce daily weekly and monthly reports on change activity pipeline health and metrics (e.g. Kafka).
• Automate dashboards in Power BI/Tableau for leadership visibility.
• Use scripts/chat-ops bots for scheduled reporting and acknowledgements.
• Correlate incidents RFCs and intake forms for end-to-end visibility of change requests.
• Collaboration & Communication
• Liaise with Dev QA SDO/Integration Ops Security Testing partners and external vendors.
• Secure timely approvals for emergency changes.
• Translate technical risks into clear business-impact summaries for stakeholders.
• Drive cross-functional alignment and continuous transparency across all teams.
• Analytical & Continuous Improvement
• Audit tickets and runbooks to identify edge cases before deployment.
• Validate and test tool upgrades and auto approval automation condition changes.
• Lead post-implementation retrospectives and refine NPE guardrails.
• Track change success/failure rates drive improvements and integrate lessons from RCAs.
• Vendor & Third-Party Change Oversight
• Validate SIS dependencies and external vendor integrations in non-prod.
• Assess third-party risks SLAs and fallback strategies.

Required Skills & Experience

• 6-8 years in Change/Release Management with exposure to infra network and security changes.
• Strong ITIL Change Management expertise; proven experience running CABs.
• Hands-on prior working experience with CI/CD (Jenkins GitLab CI) Kubernetes (EKS/AKS) Docker Kafka Splunk
• Knowledge on AWS networking (VPCs subnets load balancers security groups).
• Familiarity with SaaS/PaaS billing platforms and JIRA Cloud workflows.
• Strong knowledge of observability tools (Splunk AppDynamics Prometheus).
• Advanced reporting/dashboarding skills in Power BI/Tableau.
• SQL scripting skills for validation and log analysis.
• Excellent cross-functional coordination analytical thinking ownership mindset and risk assessment.
• Strong facilitation and stakeholder management skills.

Key Skills:

Change Management ITIL Network Security