Desktop Support Lead
Desktop Support Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Long-term contract
Place of work: Bethesda MD- Onsite role(Need local to DMV Area)
Client: Federal ( Healthcare)
Pay Rate: Market/DOE
Security Clearance Public Trust minimum Secret preferred
Resume needs to 3 pages Maximum
- 7 years IT Helpdesk Manager experience
- 5 years leading team of 15 desktop support technicians
- 5 years supporting organizations with 1000 staff
- 5 years experience with Windows 7 10 and Macintosh 10 (and future upgrades)
- 5 years MS Office 365 experience
- 3 years ServiceNow experience including reporting functions
- Must be physically fit to walk short distances to different storage locations
- Ability to stand for extended periods
- Configure and install Dell laptops and Apple MacBook Pro computers
- Follow procedures to resolve tasks within SLAs
- Provide customer service desk-side and via remote tools (Bomgar Cisco Jabber Teams)
- Systems administration troubleshooting and resolutions
Employment Type
Full-time
