Desktop Support Lead

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Desktop Support Lead
Long-term contract
Place of work: Bethesda MD- Onsite role(Need local to DMV Area)
Client: Federal ( Healthcare)
Pay Rate: Market/DOE
Security Clearance Public Trust minimum Secret preferred
Resume needs to 3 pages Maximum

Experience Requirements:

7 years IT Helpdesk Manager experience
5 years leading team of 15 desktop support technicians
5 years supporting organizations with 1000 staff
5 years experience with Windows 7 10 and Macintosh 10 (and future upgrades)
5 years MS Office 365 experience
3 years ServiceNow experience including reporting functions

Physical Requirements:

Must be physically fit to walk short distances to different storage locations
Ability to stand for extended periods

Functional Responsibilities:

Configure and install Dell laptops and Apple MacBook Pro computers
Follow procedures to resolve tasks within SLAs
Provide customer service desk-side and via remote tools (Bomgar Cisco Jabber Teams)
Systems administration troubleshooting and resolutions

Job Title:Desktop Support Lead Long-term contract Place of work: Bethesda MD- Onsite role(Need local to DMV Area) Client: Federal ( Healthcare) Pay Rate: Market/DOE Security Clearance Public Trust minimum Secret preferred Resume needs to 3 pages Maximum Experience Requirements: 7 years IT H...