ITD Infrastructure Services Manager

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Brookhaven National Laboratory is seeking a highly skilled and motivated Group Leader/Manager to join our Infrastructure and Operations team within the Information Technology Division (ITD). This role is ideal for an experienced IT professional with strong leadership capabilities and a deep understanding of modern IT infrastructure services. The Group Leader/Manager will be responsible for managing a team of technical professionals ensuring service delivery excellence and contributing to strategic planning and resource management.

Reporting to the ITD Infrastructure and Operations Department Manager the Group Leader/Manager oversees core IT platforms (virtualization configuration management operating systems identity and access management etc.) and more. The team supports both cloud-based and on-premises services applications and hardware. They work in close collaboration with Lab business partners and key stakeholders while partnering with ITD leaders managers and team members.

Brookhaven Labs Information Technology Divisions (ITD) mission is to deliver safe efficient operations that ensure the delivery of the Labs research mission by:

• Developing and deploying state-of-the-art information and computing systems in support of scientific research and business operations
• Providing a reliable and secure high-speed network infrastructure for scientific and business computing
• Developing a scientific computing infrastructure that can support the computing needs that are common among the scientific departments
• Providing support to scientific and administrative programs to help them address their unique computing problems
• Providing a costeffective highly reliable secure and standardized computing infrastructure
• Promoting best practices across all areas of the organization including platform support and customer service
• Providing cost-effective information services to the Brookhaven Lab community including Research Library publications records management and technical editing services in support of the research mission and in compliance with contractual requirements

ITD includes experts in information technology (IT) infrastructure and operations cyber security business systems data information and information services including records management and the Research Library. The ideal candidate is an excellent communicator who is resourceful and innovative and who understands that collaboration with stakeholders from across the Laboratory is critical to ensure the right expertise and technology are in place to advance our mission of bringing science solutions to the world.

Essential Duties and Responsibilities

• Lead and manage a team of IT professionals responsible for infrastructure and operations
• Act as a force multiplier - evaluate employee performance setting individual expectations and goals in alignment with departmental goals and initiatives and focusing on development growth and teamwork
• Act as an organizational change agent while advocating for business transformation through technology and operational excellence
• Build strong working relationships with laboratory customers jointly identifying strategic needs and sharing those needs for ITD prioritization processes
• Oversee the implementation and continuous improvement of core IT services ensuring high availability performance and security
• Integrate and coordinate internal and external resources including contractors and vendors
• Serve as a technical resource for the team offering guidance and support on complex issues
• Contribute to workforce and budget planning for the unit
• Assign and monitor work review output and ensure staff are trained and equipped to meet objectives
• Provide input on key technical decisions including architecture standards and policies
• Ensure alignment with service level agreements and organizational goals
• Addresses unusual and non-recurring problems by devising approaches to assess the situation developing options and introducing new procedures or tools as necessary
• Maintain a continuous learning mindset bringing modern thinking practices and research in technology management and solutions into the role

Required Knowledge Skills and Abilities

• BA/BS degree preferably in computer science information systems related field or equivalent experience (on basis of 2:1)
• 8 years of relevant experience
• Ability to develop staff capability by building new competencies maintaining an appropriately trained and motivated staff and supporting their long-term professional development
• Ability to manage stakeholder and partner relationships including consulting with internal departments to identify tactical and strategic needs
• Professional presence and proven track record of building and maintaining relationships across the organization
• Ability to keep current of and apply emerging technologies best practices and lessons learned in the role
• Ability to exercise independent judgment and discretion in overall project management by prioritizing planning and tracking project progress
• Skill in problem solving and decision making with the ability to work effectively independently or as a team member within collaborative workspaces

Preferred Knowledge and Skills

• Advanced Degree
• 10 years of experience
• Experience leading developing and supporting a team of infrastructure and operations professionals
• Knowledge of business architecture concepts and practices
• Demonstrated ability to provide leadership in a matrixed and hybrid work environment
• Leading creating or working in a DevOps or DevSecOps environment
• IT portfolio management experience including the drive to understand and reduce technical complexity increasing platform standardization and streamline the portfolio
• Experience with organizational change management methods and practices
• Demonstrated ability to foster collaboration across teams and departments
• Experience managing hybrid technical environments (on-premises and cloud)
• Experience developing and communicating strategic direction both functional and technical

Other Information

• This is a remote position with on-site presence available at BNL in Upton NY
• Visa Sponsorship is not available for this position

Brookhaven Laboratory is committed to providing fair equitable and competitive compensation. This is a multi-level role and the full salary range for this position is $120000 - $217300/year. You will be placed at the level and salary commensurate with your experience. Salary offers will be commensurate with the final candidates qualification education and experience and considered with the internal peer group.

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About Us

Brookhaven National Laboratory () delivers discovery science and transformative technology to power and secure the nations future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries 37 R&D 100 Awards and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energys (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country learn more at BNL Opportunities for Veterans at Brookhaven National Laboratory.

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin age status as a veteran disability or any other federal state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities women protected veterans and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor

BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: Experience:

Manager