Senior Community Manager Diablo Immortal Blizzard
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Senior Community Manager Diablo Immortal - BlizzardRequisition ID:
R026021Job Description:
Your Platform
Blizzard has been a leader in entertainment for over 30 years with millions of passionate fans globally. As our franchises expand into more realms so too must our social reach engagement and conversation. We are seeking a candidate who will lead the release and growth of beloved Diablo Immortal and other unannounced titles that will captivate players globally.
Your Mission
As the Sr. Community Manager for Diablo Immortal your mission is to lead the global community strategy and serve as the franchises voice across social platforms forums and live events. You will foster meaningful relationships with players influencers and community partners driving engagement and loyalty through authentic storytelling and strategic communication. Your insights will shape how the franchise connects with its audience ensuring that every initiative reflects a player-first mindset and strengthens the brands this role you will collaborate across publishing game development and customer service teams to deliver consistent impactful messaging. You will be a cultural steward for Diablo Immortal championing the communitys voice in key decisions and initiatives.
The ideal candidate brings deep expertise in community development social media strategy and influencer relations with a proven track record of leading global engagement programs for Mobile AAA franchises. You will architect and execute community campaigns manage sentiment analysis and reporting and oversee moderation frameworks and escalation protocols. Youll represent the community in strategic discussions provide actionable insights to senior stakeholders and mentor junior staff to elevate team capabilities. This role requires strong communication skills cross-functional leadership and the ability to navigate complex stakeholder environments. Flexibility to travel and support live service operations including evenings and weekends is essential in this fast-paced global role.
Priorities can often change in a fast-paced environment like ours so this role includes but is not limited to the following responsibilities:
Serve as the global public-facing representative of Diablo Immortal across owned and earned channels including forums social media livestreams and live events.
Architect and lead the global community development strategy aligning with franchise goals and publishing priorities.
Build and manage formal networks across internal teams (game publishing customer service legal) and external partners (influencers fan sites agencies).
Lead cross-functional initiatives that elevate community engagement sentiment and retention.
Represent the community voice at the highest levels of decision-making providing strategic insights and recommendations to senior leadership.
Develop and oversee community moderation policies escalation protocols and risk mitigation strategies.
Mentor and guide junior community staff and contribute to the development of community best practices across Blizzard.
Own the reporting and analysis of community KPIs sentiment trends and engagement metrics driving continuous improvement and innovation.
Act as a cultural steward and advocate for player-first values in all communications and programs.
Represent Blizzard at global community events conventions and industry forums.
Requirements
Bachelors degree in communications marketing or related field (or equivalent experience).
13 years of experience in community management social media or brand communications with at least 5 years in a leadership role.
Demonstrated success in leading global community programs for Mobile AAA gaming or entertainment franchises.
Deep understanding of mobile gaming ecosystems live service models and player lifecycle engagement.
Advanced knowledge of community platforms publishing tools analytics systems and moderation frameworks.
Exceptional communication storytelling and stakeholder management skills.
Ability to work flexible hours including evenings and weekends and travel internationally as needed.
Pluses
Experience in Fortune 50 tech or mobile entertainment companies.
Familiarity with Diablo lore and gameplay and active participation in Blizzard communities.
Multilingual capabilities especially in Korean Chinese or Spanish.
Experience with crisis communications and reputation management.
Proficiency with Sprinklr Confluence JIRA and CMS platforms.
Rewards
We provide a suite of benefits that promote physical emotional and financial well-being for Every World - weve got our employees covered! Subject to eligibility requirements the Company offers comprehensive benefits including:
- Extended health plan including medical dental vision life and AD&D insurance for employees and their dependents as well as disability insurance;
- RRSP with Company match tuition reimbursement charitable donation matching;
- Paid holidays and vacation paid sick time compassion and bereavement leaves parental leave;
- Mental health & wellbeing programs fitness programs free and discounted games and a variety of other benefit programs like supplemental life & critical illness legal service and others;
- If the Company requires that you move geographic locations for the job then you may also be eligible for relocation assistance.
Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.
Required Experience:
Senior IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Located in the San Francisco Bay Area, we’re the team behind Call of Duty: Advanced Warfare and Call of Duty: WWII. As one of the top video game developers in the industry, we dive head first into every new project, ready to ideate and create. The strength of our teams makes us not ... View more
