HR Service Delivery Analyst
HR Service Delivery Analyst
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$ 77800 - 97300
1 Vacancy
Job Description
Job Description
Here at Kraft Heinz we grow our people to grow our business because we believe that great people make great companies. When you join our table you can expect access to an array of holistic wellness benefits* and perks including medical dental and vision coverage 7% 401(k) matching Business Resource Groups (BRGs) to help foster diversity inclusion and belonging for all employees an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire for salaried employees.
Get a peek into life here at Kraft Heinz through ourInstagramandTikTokchannels!
Please note: This role is hybrid in one of our following corporate offices: Toronto Chicago or Pittsburgh.
HR Service Delivery Analyst at a glance...
You will be accountable for the effective functioning of transactional support for the North America & WHQ People & Performance team. You will be supporting the team by interpreting and deciphering data into simplified terms by leveraging institutional knowledge and resources.
Whats on the menu
Accurately interprets and handles transactions and inquiries generated from the central case management system for all employee change requests
Provides expert level consultation and partners with HR Business Partners and team members to ensure accuracy of data prior to resolving transactions and inquiries
Provides expert case management resolution using institutional knowledge research procedures policies knowledge database and other reference materials
Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are accurately reflected in the headcount management and time and attendance systems within established SLA
Develop implement and audit processes associated with case management
Source design and execute end-to-end continuous improvement initiatives to improve HR processes and operational efficiencies.
Provide back-up to team members and participate in continuous improvement projects and initiatives as required
Recipe for Success - apply now if this sounds like you!
I have proven experience managing multiple demands and tasks concurrently under tight timelines and ensuring that all tasks are seen through to resolution while maintaining a high degree of accuracy and quality output
I understand the importance of maintaining data privacy and confidentiality with respect to employees personal data
I have demonstrated strong analytical organizational critical thinking and problem-solving skills
I excel in an ambiguous environment
I have strong communication skills and have demonstrated ability to work collaboratively with others
I am a strategic thinker with a passion for driving continuous improvement initiatives from initial planning phase through to execution
Please note: This job positing is just a preview of the full scope of the position. A comprehensive job description will be shared.
We hope to find you a seat at our table!
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz strategy and values.
New Hire Base Salary Range:
$77800.00 - $97300.00Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.
Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:
Physical - Medical Prescription Drug Dental Vision Screenings/Assessments
Social - Paid Time Off Company Holidays Leave of Absence Flexible Work Arrangements Recognition Training
Emotional Employee Assistance Program Wellbeing Programs Family Support Programs
Financial 401kLife Accidental Death & Dismemberment Disability
Location(s)
Chicago/Aon Center Pittsburgh/PPG Toronto - Queens Quay - HeadquartersKraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.
Required Experience:
IC
Employment Type
Full-Time
