Global Service Delivery Manager Banking Operations
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Job Location:
Lugano - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Banking Operations is a strategic Avaloq service line providing Banking Operations outsourcing services to banks. We are organized as a global Business Area running state-of-the art Backoffice services with industry leading automation quality and risk standards. Our highly skilled and experienced staff are covering the full suite of services including Securities Payments Corporate Actions and Tax to name a few.
We are experts in providing a true value added to our clients and thus always look to add creative and client-oriented personalities with drive and passion to our this role you are reporting to the Head of Service Delivery Management Securities Operations. Our mission is to provide excellent services for our clients meet the KPI designed and generate ideas to streamline the processes.
Your key tasks
The Global Service Delivery Manager facilitates outstanding service delivery in the areas of competence serving as a senior professional in orchestrating and delivering the service leveraging on an end-to-end global view with a strong drive to excellence outstanding customer orientation and a continuous improvement mindset.
- Establish positive relationships and collaboration with clients to improve the overall quality of the service
- Ensure an efficient and high-quality service delivery for your area in line with the agreed Service Level Agreements which you will help define and maintain
- Responsible for defining and maintaining process and procedures aiming for global standardization
- Be a change ambassador and role model to drive the implementation of change and efficiency initiatives including contributing to the process of new client on-boarding
- Foster a shift towards a continuous improvement mentality and support in the development and implementation of technical improvements of Avaloqs core banking platform
- Main lead for client collaboration initiatives (meeting workshops visit)
- Bridge between Service Managers customer and business
- Act as first escalation point for service delivery issues be accountable for management of major incidents and eventual follow up
- Facilitate incident prevention and support Team Heads in defining and implementing corrective measures
- Review/analyse volumes Voice Of Customers & KPI incidents & near miss
- Produce ad hoc documentation analysis
Qualifications :
- University or higher education degree and/or operational experience in Banking Operations
- Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced multi-cultural and global environment
- Good knowledge of MS Office
- Good communication with a process-orientation and ability to understand complex situations
- Pro-active and can-do attitude with a high level of integrity and reliability
- Great flexibility and willingness to learn
- Strong operational risk understanding
- Analytical communication and flexibility/adaptability skills
- Fluency in English
It would be a real bonus if you have
- Deep understanding of the interconnection between the various back-office activities (e.g. Settlement and Cash Management)
- Knowledge of Avaloqs Banking Core System
- Any other language skills
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial insti ... View more
