Technical Success Manager, Prompt

What are we looking for

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise project management and relationship management to drive successful deployments accelerate time-to-value and support ongoing adoption and growth. As a TSM you will act as both a technical advisor and deployment facilitator ensuring our customers achieve success throughout onboarding deployment and beyond.

What will you do

• Lead customers through deployment journeys with structured project management and technical oversight.
• Partner with Account Executives Sales Engineering and Support to deliver a seamless customer experience.
• Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.
• Provide proactive technical resources and digital enablement to drive adoption feature utilization and long-term customer health.
• Be the voice of the customer internally ensuring needs and challenges are addressed with urgency and care.
• This role requires an individual who is highly technical customer-focused and organizedcapable of balancing detailed deployment oversight with high-level strategic engagement.
• Deployment Leadership: Onboard and guide customers through full deployment cycles ensuring milestones timelines and deliverables are met.
  Technical Advisory: Act as a subject matter expert during deployments incidents and ongoing usage; provide technical guidance on security architecture integration and best practices.
• Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations communicate risks and serve as the trusted technical point of contact.
• Cross-Functional Collaboration: Work with Support Product Engineering and Services teams to align on customer outcomes and ensure timely issue resolution.
• Incident Management: Serve as the customers advocate during incidents and outages coordinating internal response and communication.
• Enablement & Content Creation: Develop technical content learning sessions and webinars to improve customer adoption and experience.
• Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g. feature adoption deployment progress customer maturity).
• Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant ensuring alignment and fit.

What skills and knowledge should you bring

• 57 years of experience in enterprise software (cybersecurity strongly preferred) in roles such as Technical Account Manager Professional Services Consultant Customer Success Engineer or similar.
• Proven experience managing complex deployments and technical engagements across large enterprise accounts.
• Strong technical background in cybersecurity endpoint protection and IT/security architecture.
• Knowledge of Windows MacOS Linux and containerized environments.
• Demonstrated ability to lead projects manage multiple stakeholders and influence cross-functional outcomes.
• Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders.
• Proficiency in project management tools (e.g. Asana Jira Atlassian) and CRM systems (e.g. Salesforce).

What will separate you from other candidates

• Prior experience in Technical Success Deployment Management or Enterprise Customer Success.
• Proven ability to act as a trusted advisor for large enterprise accounts driving both technical success and relationship health.
• Experience delivering training enablement or customer-facing technical content.
• Domain expertise in the following areas:
• Artificial Intelligence Machine Learning or Large Language Models
• Cybersecurity with a focus on Generative AI Security
• Modern cloud concepts and infrastructure
• Kubernetes & Helm deployments and architecture
• Mobile device management (MDM) tools
• SaaS platform support
• Information security and cybersecurity principles
• Containerized environments and orchestration
• API integrations
• Networking

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical Vision Dental 401(k) Commuter Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

Required Experience:

Manager