Director Technical Customer Success Panel Extracts

About this Job

We are seeking a technically adept customer success professional to support NielsenIQs Consumer Panel Data Extracts and Data Feed Practice. This role will own the client relationship of all active aggregated and disaggregated consumer panel data feed / extract customers.  NielsenIQ delivers panel extracts across (3) unique panels assets within North America. 

This is a client facing role with the goal of maximizing client health creating success stories / ROI case studies and leading the renewal processnot a commission-based position but accountable for client health and a successful renewal. 

Responsibilities 

Primary Objective: 
Own the client relationship of active panel extract clients with the goal of improving client health and leading a successful renewal. 

Core Responsibilities: 

• Lead / manage the client relationship. 

• Create ROI / success stories with each client at least once per year. 

• Lead the renewal for all subscription clients and recommend upgrade options. 

• Responsible for overall client health 

Qualifications :

• 5 years managing client relationships in the market research and / or software sectors 

• 2 years of consumer panel experience. 

• 2 years working with clean rooms or modern data-sharing technologies. 

• 2 years working with both disaggregated and aggregated data extracts. 

• 3 years managing subscription renewal sales cycles 

• 2 years creating client health scorecards and ROI stories 

US Benefits

• Comprehensive healthcare plan (medical Rx dental and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range: $110000.00 - $150000.00.  Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.  

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time