Customer Success Manager

We are seeking an experienced and results-driven Customer Success Manager to join our team. The successful candidate will be responsible for managing and growing a portfolio of existing SLED accounts top take care of their needs an IT Solution Provider and expand new business opportunities and projects with them. 

This is an exciting opportunity to join a dynamic and fast-paced environment. If you are a highly motivated and results-driven sales professional with a passion for technology and the ability to build strong customer relationships we want to hear from you!

Qualifications :

• 35 years of experience in Customer Success Account Management or Sales within a VAR MSP or technology reseller environment.

• Experience working with public sector or education customers (SLED) strongly preferred.

• Knowledge of IT infrastructure networking and cloud technologies (Cisco Ruckus Microsoft etc.).

• Strong communication presentation and organizational skills.

• Proficiency in CRM systems (HubSpot Salesforce or similar) and Microsoft 365.

• Ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Account Management & Growth

• Manage a portfolio of existing school district and government accounts ensuring customer satisfaction and retention.

• Proactively identify upsell and cross-sell opportunities across IT infrastructure cybersecurity and cloud solutions.

• Build and maintain strong long-term relationships with IT directors superintendents and procurement teams.

• Act as the customer advocate coordinating with internal teams to ensure seamless service delivery and project execution.

Sales Support & Coordination

• Maintain and update customer records in the company CRM system.

• Prepare sales reports proposals contracts and quotes.

• Manage deal registrations with vendor partners to support active sales opportunities.

• Generate and process customer quotes in collaboration with the sales and engineering teams.

• Support the entire sales cycle including follow-ups on demos proposals and renewals.

• Coordinate meetings calls and site visits with account executives and technical staff.

• Monitor and track pipeline progress renewals and customer success metrics.

• Provide administrative support for the sales team including managing communications and documentation.

Why Join ITMC

• Work with a passionate technology-driven team serving mission-critical public organizations.

• Competitive compensation with performance-based incentives.

• Career growth opportunities within a rapidly expanding company.

• Collaborative family-like culture that values initiative integrity and innovation.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Core Competencies:

• Exceptional organizational and multitasking skills.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

Remote Work :

No

Employment Type :

Full-time