Senior Technical Program Manager
Senior Technical Program Manager
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 this exciting role you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9s latest product offerings.
This role is a mix of strategic and tactical where using your extensive technical and leadership expertise. You will own the program anticipate and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationship between the Product Engineering applications/services Product Management as well as various Business Operations Finance and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies ensure high quality deliveries and increase the productivity and velocity of the team to implement strategy and execution.
Key Responsibilities:
- Build the technological knowledge necessary to assess readiness through communications reviews and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
- Manage a portfolio of cross-functional initiatives surfacing dependencies mitigating risks and ensuring outcomes align with company OKRs.
- Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
- Act as an influential member of a highly integrated team composed of both technical and non-technical members.
- Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
- Plan requirements identify risks manage schedules and communicate clearly with project stakeholders.
- Partner with stakeholders to define requirements align priorities and drive delivery across engineering product architecture finance and operations.
- Provide clear concise program and portfolio reporting to leadership enabling data-driven decision-making.
- Champion continuous improvement initiatives to scale agility visibility and velocity across programs.
- Mentor and coach other TPMs and cross-functional partners raising the bar for delivery excellence stakeholder engagement and execution discipline.
Requirements:
- 7 years of Technical Program Management experience in a related industry.
- A bachelors degree in engineering Computer Science or equivalent.
- Exceptional written and verbal communication.
- A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
- Thorough understanding of software development lifecycle from conception to delivery.
- Experience working with cloud-based technologies (AWS/GCP preferred).
- Experience managing programs across cross functional teams building processes and coordinating release schedules.
- PMP Prince2 CSM or equivalent.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Employment Type
Full Time
