Manager, Life New Business
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
18-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Summary
This position leads a Life New Business team that serves as the point of contact for our agents agencies IMOs. This position functions as a reactive and proactive liaison between agent inquiries relating to Life Product Illustrations New Business and Underwriting questions. This individual will research document and resolve agent inquires with emphasis on the Life New Business function. This individual will also analyze report and identify methods to improve overall service levels and performance. This position will support the F&G Life Distribution channels and will have contact with various levels of management our TPAs and our agent field force. This individual will also act as a key point of contact to both our field force and clients for problem resolution.
Duties & Responsibilities
- Serve as a liaison between independent producers their uplines third party administrators Underwriting Commissions Contracting & Licensing Legal and other departments as needed.
- Manage and distribute incoming Life new business for the Life New Business Team.
- Ensure Life New Business Team achieves required phone and transaction performance.
- Assist and/or lead in the direction of FGL Life New Business Operations through the active participation in various department and company initiatives committees and special projects. These would include process improvement efforts agent communication and product development.
- Review analyze monitor and maintain reports of associate activities. Analysis of these reports will be provided to the Director Life New Business.
- Participate in the development and implementation of Business Continuity Planning for the Life New Business Team.
- Resolves problems & guides producers for all Life New Business and Presale software usage and web initiatives.
- Ensure the proper processes/metrics and controls are in place to measure accuracy timeliness and quality of work.
- Resolves moderate to complex sales/operational needs/inquiries as it pertains to product clarification pending new business supply needs and illustrations.
- Research and track documents and resolve complex service issues with emphasis on a designated function.
- Handle escalated phone calls involving service issues or training needs.
- Lead and manage Life New Business team that proactively responds to all Life New Business and presale inquiries from our distribution partners.
- Schedule and monitor the successful training of team members.
- Create and manage team members performance standards & reviews.
- Conduct monthly face-to-face status updates with each member of the team seeking process improvement suggestions discussing employee development plans addressing concerns and gaging overall employee job satisfaction.
Experience and Education Requirements
- AA or BA degree preferred.
- Relevant experience considered in lieu of degree.
- 7 years of experience working in a life case management team with emphasis on processing or call center management and/or other previous industry experience.
- 2 years of supervisory experience required.
- Demonstrated strong customer relationship management with previous experience directly working with agents/IMOs and servicing skills as well as internal corporate relationship management capabilities.
- Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred.
Key Skills and Abilities
- Understands how respective coverage area operates within the context of the industry.
- Promotes an environment that encourages the ability to adjust to new work structures processes requirements and/or cultures.
- Regarded by customers as an expert in their area.
- Drives effective communication and information exchange among functional areas.
- Encourages open dialogue; provides a compelling point of view that helps influence the direction of the discussion.
- Challenges current processes and suggests and implements new techniques methods and practices to improve effectiveness and efficiencies.
- Ability to coach and mentor colleagues on digital techniques and accelerators used at F&G.
- Builds and maintains strong credible relationships across the business while maintaining independence.
- Explains business objectives and any business problems requiring solutions; supports team in obtaining information that is difficult to acquire.
- Proactively suggests challenging and relevant opportunities for others to develop key knowledge skills and abilities.
- Leads by example and drives others to reach a common goal and supports throughout the process by providing tools resources and insight.
- Makes decisions and sets priorities and enforces policies and procedures; involves others in decisions that impact them when appropriate.
- Leads/participates in process improvement activities.
- Identifies and drives quantitative analysis.
- Defines priorities sets project plan and scope drives execution of key project tasks and delegates appropriately to team members.
- Identifies key issues and define parameters for potential vendor solutions.
- Demonstrates ability to develop solutions in real time with practical measurable business benefits; supports long term business unit or department planning.
- Maintains industry regulatory knowledge.
Other Requirements:
- Perform other functions duties and projects as assigned
- Regular and punctual attendance
- Some travel may be required (less than 10%)
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Additional Information
Work Environments
F&G believes in an employee-centric flexible environment which is why we offer the ability for in-office hybrid and remote work arrangements. During the hiring process youll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process please contact
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959 Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during lifes unexpected events.
As a national Top Workplace1 an Iowa Top Workplace2 and a proud equal opportunity employer F&G team members are empowered collaborative dynamic and authentic. We believe that by embracing these values we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA
2Des Moines Register Top Workplaces
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Required Experience:
Manager
Key Skills
- Environment
- Anatomy
- Fisheries
- Morphology
- Behavioural Sciences
- Biophysics
- Evolution
- Forestry
- Ecology
- Biotechnology
- Agriculture
- Biochemistry
- Biology
- Ecosyatem
- Entomology
About Company
F&G offers life insurance and annuities to help you plan and protect your future. We value collaboration, authenticity, dynamics and empowerment.
