Customer Success Manager - London
Customer Success Manager - London
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1 Vacancy
Job Description
About the role:
As a Customer Success Manager (CSM) you will act as a strategic partner to our clients ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for the client relationship from the onboarding phase through to renewal. This includes providing insights to drive action for our clients. This role requires a solid understanding of FMCG manufacturers and ecommerce (digital shelf). You must thrive in a high-paced environment and be organised and driven.
Your Responsibilities:
1. Client Partnership & Thought Leadership
Build and maintain strong strategic relationships with clients by developing stakeholder maps identifying white spaces and extending your contact network.
Develop measurable use cases for clients using the context actions outcome framework ensuring alignment with their goals.
Drive thought leadership initiatives including global webinars LinkedIn posts workshops and other content-driven strategies to position the company as a trusted partner.
2. Commercial Success
Achieve a 20% upsell target for your portfolio by proactively identifying opportunities and engaging clients with innovative solutions.
Develop account growth plans stakeholder maps and renewal strategies ensuring updates are provided to leadership bi-annually.
3. Operational Excellence
Lead the co-creation of client roadmaps ensuring timelines are met and revisited throughout the year to accommodate changes.
Oversee the accurate and timely documentation of client information and files in internal systems e.g. Dynamics.
4. Innovation & Continuous Improvement
Influence improvement opportunities for tools or processes collaborating with cross-functional teams.
Your Qualifications:
Experience: Minimum of 3 years in customer success account management or a related client-facing role.
Skills: Strong analytical strategic planning and communication skills. Ability to manage complex client portfolios and identify growth opportunities.
Technology: Proficiency in CRM systems (e.g. Dynamics Skalin) and data analysis tools.
Client-Centric Approach: A deep commitment to client success with a proactive and solution-oriented mindset.
Attitude: Autonomous looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
#LI-Hybrid
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
