Member of Technical Staff III, Technical Support

Mavenir

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profile Job Location:

Gurgaon - India

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Provides highly visible customer support through the performance of on-site installation as well as overseeing any necessary diagnoses troubleshooting service and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel customer support reps or engineers. This job may include any aspect of field support and is not limited to system hardware and software PCs and networking/wireless networking.

Key Responsibilities

  • Data Science Research: Conduct research to combat spam scam and fraud in mobile telecommunication protocols.
  • Global Support: Assist mobile network operators worldwide in identifying monetizing and preventing spam and fraud.
  • Big Data Analysis: Analyze large volumes of Voice/SMS/MMS traffic.
  • Data Processing: Clean and preprocess data perform exploratory and statistical analysis.
  • Machine Learning: Apply machine learning data mining and text mining techniques.
  • Visualization: Create visualizations and presentations of data findings.
  • Fraud Detection: Uncover activities of organized spammers and fraudsters research new fraud techniques and design detection algorithms.
  • Virus/Malware Prevention: Monitor and prevent virus and malware distribution vectors.
  • Customer Interaction: Present results to customers and lead discussions on managing fraud attacks.

Job Requirements

  • Data Science Research: Conduct research to combat spam scam and fraud in mobile telecommunication protocols.
  • Global Support: Assist mobile network operators worldwide in identifying monetizing and preventing spam and fraud.
  • Big Data Analysis: Analyze large volumes of Voice/SMS/MMS traffic.
  • Data Processing: Clean and preprocess data perform exploratory and statistical analysis.
  • Machine Learning: Apply machine learning data mining and text mining techniques.
  • Visualization: Create visualizations and presentations of data findings.
  • Fraud Detection: Uncover activities of organized spammers and fraudsters research new fraud techniques and design detection algorithms.
  • Virus/Malware Prevention: Monitor and prevent virus and malware distribution vectors.
  • Customer Interaction: Present results to customers and lead discussions on managing fraud attacks.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.


Required Experience:

Staff IC

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects acceler...
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Key Skills

  • ICT
  • ASP.NET
  • Gas
  • Field

About Company

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Mavenir's Network Architecture is transforming the way the world connects through end-to-end cloud-native software.

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