Account Manager II

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.

Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Account Management Team

The Account Management team covers roughly 25% of Mixpanels global ARR across our customer base in EMEA. The team is focused on retaining and growing this book of business through ensuring a smooth onboarding process understanding how our customers get the most value out of Mixpanels capabilities driving adoption and uncovering growth opportunities.

The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success

About the Role

As an Account Manager II you will partner closely with Mixpanels customers across the UK as well as select markets in France Benelux and Nordics ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our products capabilities and are able to continuously uncover areas of value for our customers.

Responsibilities

• Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
• Builds and maintains a long-term account plan and strategy focused on product adoption driving business value and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
• Maintains accurate Salesforce records related to Renewal Upsell and Churn opportunities and delivers accurate weekly forecasts related to revenue targets
• Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
• Host analytics workshops brainstorms and product trainings to ensure end users adopt and use Mixpanel
• Takes ownership of a customers account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
• Keep customers informed of new product releases relevant betas and upcoming features
• Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanels Engineering and Product organizations
• Collaborate cross-functionally with key partners such as Customer Success Sales Engineering Professional Services Product Marketing and Legal.
• Intimately understands Mixpanels competitors and technology partners to consult customers on our place in the broader analytics market.

Were Looking For Someone Who Has

• 3 years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience as an Account Manager or related cross-functional role like Customer Success Manager.
• Experience managing a book of business in the $1M-$2.5M range.
• Able to build and maintain credibility with a technical end-user in Engineering Product and Design functions by showcasing Product and Industry knowledge and expertise.
• Effective communicator and collaborator you have strong interpersonal skills and are an excellent team player.
• Adaptability you understand that change is constant and you embrace it.
• Agility and resilience you move quickly and encourage continued improvement.
• Strong work ethic desire to learn and a drive to excel.
• Curiosity for the product analytics space.

Bonus Points For

• Fluency in multiple languages
• Experience managing relationships with high growth tech companies.
• Experience with Mixpanel or other analytics tools.
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.