Service Engineer - Thermal Services
Service Engineer - Thermal Services
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities:
- Provide on-site technical support for installation commissioning and performance monitoring of refractory products.
- Coordinate and oversee product trials at customer sites ensuring smooth execution and accurate reporting of results.
- Troubleshoot and resolve technical issues related to refractory applications in thermal/process industries.
- Conduct performance analysis and prepare technical reports for internal teams and customers.
- Collaborate with the sales team to identify customer needs and recommend suitable refractory solutions.
- Build and maintain strong customer relationships through regular site visits technical consultations and after-sales service.
- Train customer staff on proper handling installation and maintenance of refractory products.
- Maintain accurate service records project documentation and feedback for continuous improvement.
- Support business development by identifying opportunities for new products services or process improvements.
- Ensure compliance with all safety and quality standards during on-site activities.
Skills & Competencies:
- Diploma or Bachelors degree in Mechanical Metallurgical Ceramic or Chemical Engineering.
- 25 years of experience in a technical service application engineering or field service role (preferably in refractory or thermal/process industries).
- Strong understanding of refractory products installation techniques and thermal industry operations.
- Proficiency in MS Office and basic reporting tools.
- Willingness to travel extensively to customer sites.
Key Skills:
- Strong technical troubleshooting and problem-solving abilities.
- Good communication and interpersonal skills for effective customer interaction.
- Ability to work independently and manage multiple projects.
- Attention to detail with a focus on quality and safety.
- Customer-focused mindset with a proactive service approach.
Employment Type
Full-Time
Key Skills
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