Customer Success Specialist - US Shift-Pattern
Customer Success Specialist - US Shift-Pattern
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Salary Not Disclosed
1 Vacancy
Job Description
About Nintex
Nintex the possibility engine helps companies unlock the power of endless possibilities. Today more than 8500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done remove friction from business processes and unlock the full potential of their people.
We are a diverse global team who - together - leaps into challenges seizes opportunities and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.
About the role
The Customer Success Specialist role is an engagement-manager role focused on customers flagged as at-risk. You will triage risk signals be reactive to changing customer needs coordinate & project manage the right cross-functional tiger team (Support Renewals Sales Professional Services Product Enablement Partners) and drive a clear Risk Mitigation Plan (RMP) resolution. Youll project manage the end-to-end turnaround motion from first signal through stabilization ensuring risks are contained quickly customers see a credible path to value recovery and learnings are documented to prevent recurrence.
Your contributions will include:
- Assessing risk triage & prioritization of at-risk customer accounts
- Prevent customer churn at every possible touchpoint
- Engagement management flagging the at-risk account to the correct department depending on risk type
- Customer communications & expectation management
- Risk mitigation planning (RMP) & documentation
- Renewal support for at-risk accounts
- Help inform and manage continuous improvement & playbooks
This role will be supporting customers in the AMER region which will involve shift work. The working hours for this role will be 12pm 8pm Monday Friday.
Why join as a Customer Success Specialist
- Youll be part of the first customer success team in South Africa helping us expand our global footprint and support customers in regions across the globe.
- Youll help shape predictive churn analysis using predictive AI helping identify risk as early as six months before renewal.
- This will be an opportunity to develop and grow your skills within a global fast-paced SaaS environment gaining valuable customer experience which could lead to progression within Nintexs customer success organization.
What we are looking for
- Experience in a customer facing role preferably in B2B
- Strong analytical mindset: turn data into decisive actions and clear customer narratives.
- Experience with Salesforce
Discover #LifeAtNintex
Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.
Hear from Sam current customer success manager based in Johannesburg: all that #LifeAtNintex has to offer
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What is in it for you
Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work.
This role is a hybrid role based in our Johannesburg office.
While our offerings differ from country to country we extend our entire global workforcean array of exciting perks and benefits including:
- Global Gratitude and Recharge Days
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Paid volunteer time and other community impact opportunities
- Intercultural learning and celebration
- Career development programs and resources
- An incredible global community
View more here: Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
