Advanced Product Manager, Systems
Advanced Product Manager, Systems
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
Key Responsibilities:
Business Case:
- Establish the background and justification of the product strategy by explaining the benefit and value it creates for our business and customers.
- Work with development teams on cost and present ROI and options for execution leveraging current approval processes.
Customer Insights:
- Develop strong relationships with key customers to gather feedback understand their needs and incorporate insights into product enhancements.
- Advocate for the customer throughout the product development process.
Customer Success:
- Hold regular feedback sessions with customers and with internal stakeholders from groups such as Client Success Sales and Support.
- Participate in customer upgrades or go-lives (minimally two per year as budget allows).
- Solicit testimonials or success stories for marketing use.
Sales Training and Demos:
- Help create initial sales enablement collateral including demo material and talk track to communicate the value of the product release.
- Conduct hands-on enablement training to sale teams.
Business Development:
- Provide technical guidance on business development activities and take ownership of Technical Systems input and output requirements integrating the voice of the customer.
- Assess new projects support sales and Client Project Managers during proof of concepts and oversee project implementation and continuous improvement
Leadership:
- Manage customer escalations create project plans and supervise team members to ensure that deadlines are followed.
- Confer with cross-functional units to develop process improvements with a lens toward increasing customer experience operational efficiency and revenue opportunities.
- Act as team mentor and establish strong working relationships with internal support service and engineering departments to optimize customer service in cross area activities.
- Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff
- Responsible for managing hardware and software teams for testing and demonstrations
Experience:
- 7 years technically offering solutions/ software architecture experience is required
- Technical Operations knowledge required preferably in the casino domain
- Experience in all the phases of Software Development Life Cycle (SDLC) and software configuration processes
- Must have experience of managing offshore teams and knowledge of developing programs in both batch and online
- Expertise in High & Low Level Design Module Design Code-Reviews & Testing
- Strong knowledge of software technical architecture/support
- Process adherence optimization and coming up with new processes
- Ability to remain calm and composed even under trying situations and ability to see challenges objectively
- Ability to lead train and motivate technical staff
- Ability to communicate with IT and business users with ease
- Ability to work well with all levels of management and be precise in articulating technical solution/issues
- Strong customer service acumen
- Financial management capability understanding of cost control and budgeting
- Role to be based in South Africa (Midrand Johannesburg) with an estimated 30% travel required.
Education
Bachelors or Masters degree preferred
Qualifications
Required Experience:
IC
Employment Type
Full-Time
