Senior Systems Analyst - Embedded on Client Site

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplexs success and can be the start of a rewarding career. This role will be responsible for providing on-site support to a Meriplex client located in Southfield MI.

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

*Knowledge Skills and Abilities:*

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers subordinates and customers with respect.
• Adherence to ticketing methodologies regarding documentation process and workflow.
• Support manage troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research documentation RMM tools ticket system and communication.
• Directly and indirectly support customers vendors and staff by providing top tier customer service.

*Preferred Education Experience and Certifications:*

• Prior MSP support desk experience highly encouraged.
• A certification.
• Network certification.
• Server certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.

• Superior reading writing and communication skills.

• Intermediate knowledge of network concepts devices and best practices.

*Work Schedule:*
TAC operates 24/7 workday and after-hours shifts available Monday-Sunday. Travel rarely required estimated up to 0% travel.

Physical Demands:
Sedentary Work Exerts up to 50 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.