Customer Service Representative
Customer Service Representative
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Job Description
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
Solna Stockholm County SwedenJob Description:
Johnson & Johnson MD is recruiting for 2 Customer Service Representative positions located in Stockholm.
Do you want to deliver operational excellence and drive our customer experience The Supply Chain Deliver Nordic Customer Service team is looking for key talents who easily adapt to change and are keen to drive development within our organisation. We strive to meet the needs of our customers on a daily basis constantly delivering with high quality and service while keeping the patient our number one priority.
Key Responsibilities:
- Order handling for all order types from order to delivery
- Follow up on orders warehouse and transportation
- Return handling
- Invoicing and credits
- Corrective Action Reporting of all damaged good warehouse mistakes and transportation errors
- Respond to customer requests via phone and e-mail
- Develop and maintain good customer relations
- Work together with the sales representatives to give our customers the best service
- Respect and work within the J&J Business Conduct Policy and the J&J Credo and represent J&J in a professional and ethical way in all situations
Qualifications
Education:
- High School Eduction
Experience and Skills:
Required:
- Validated experience in Salesforce Cisco Jabber Oracle JDE 8.12 Pagero & Esker
- Experience from e-order handling
- Proficient in Microsoft Office (Excel Word PP)
- Positive approach and demeanor
- Collaboration oriented approach
- Takes ownership of his/her work
- Service minded
- Solid experience within customer service
Preferred:
- Experience from working with projects
- Knowledge of the Nordic Med Tech business and customers
- Product knowledge of the J&J Medical Devices portfolio
- Experience from working in call centre or similar
Other:
- Language requirements speaking and writing in Swedish Norwegian or Swedish Finnish is applicable.
- Good knowledge in English written and spoken.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
