Mortgage Client Care Specialist
Mortgage Client Care Specialist
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Job Description
Position: Mortgage Client Care Specialist
First Service Bank honored as one ofArkansas Best Places to Workfor six consecutive years () is looking for a Mortgage Client Care Specialist to join our dynamic team.
This is a fantastic opportunity for someone who enjoys being a steady reliable guide for clients navigating the mortgage process. As aMortgage Client Care Specialist youll be a friendly voice and organized mind behind the scenes while keeping communication flowing documentation on track and clients informed every step of the way. This individual will also be cross-trained in construction lending giving you a chance to expand your skills and contribute to specialized operations. If youre detail-oriented service-driven and thrive in a collaborative environment wed love to meet you. This position is open to candidates located near any First Service Bank branch and offers the ability to work from the branch closest to them within a 30-mile radius.
What Youll Do:
- Be the go-to contact for mortgage clients guiding them through the loan process.
- Coordinate communication between clients loan officers underwriters and closing agents.
- Manage loan documentation and ensure timely follow-up.
- Support construction lending by handling draw requests and inspection coordination.
- Uphold compliance standards and contribute to operational efficiency.
- Represent First Service Bank in the community and promote our full range of services.
Youre Perfect for This If You:
- Love helping people and making their experience smooth and stress-free.
- Have a knack for staying organized and juggling multiple tasks.
- Enjoy collaborating with a team and communicating clearly.
- Are comfortable with technology and learning new systems.
- Have experience in mortgage lending banking or customer service.
- Want to grow your career in a supportive community-focused environment.
- Have 12 years of experience in mortgage lending banking operations or customer service. Were open to training individuals with strong customer service skills and a passion for learning.
Requirements:
- High School diploma or GED (college degree in related field bonus points)
- Strong written and verbal communication skills
- Willingness to be cross-trained in construction draw and inspection processes.
- A passion for doing things the right wayand finding ways to make them even better
Why First Service Bank
Were more than a bank were a team that cares about community connection and continuous growth. Youll have the opportunity to gain experience contribute and grow with a company that values both people and process.
Why Join UsThis position comes with a first-class comprehensive benefits package including:
- Employee medical dental vision life insurance cancer insurance and long-term disability insurancefor less than $75.00 per month!
- Clothing stipendsto keep you looking sharp and professional.
- Professional and personal development opportunitiesto help you grow and advance in your career.
- Tuition reimbursementto support your educational goals.
To learn more about our amazing benefits visit: Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
Ready to make a difference and join our award-winning teamApply now wed love to meet you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
