CRM Analyst -

*Direct Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Senior Front-End / Web UI Developer position! This is a full-time direct hire opportunity and will be on-site in Orchard Park NY.

Position Overview

The CRM Analyst will work as a part of the Strategy and Analytics team and be responsible for the maintenance innovation and administration of the CRM system used across our revenue-generating departments. This person will work with management Accounting and Finance Corporate Partnership Sales and Activation Ticket Sales and Service and Marketing teams to increase system adoption and identify / communicate key insights to drive revenue growth. This person will also assist in the creation of reports and ad-hoc analyses across the organization. The ideal candidate will have a background in CRM in the sports industry and experience doing in-depth data analysis and visualization.

What Youll Be Doing:

• Act as the subject matter expert and first line of support for the business processes and day-to-day operation of the CRM system including but not limited to system configuration data entry data cleansing user management support and training
• Create and implement a CRM strategy including system design training processes updates to existing data and coordination with other departments
• Keep a pulse on developments in the CRM space and bring new technologies and strategies to the table
• Manage relationships with third-party vendors to communicate manage and resolve data-related issues.
• Automate repetitive manual processes to increase organizational productivity
• Analyze and synthesize ticketing CRM sponsorship and marketing data to provide data-driven recommendations for increasing revenue and/or efficiency
• Build high-quality lead lists and campaigns in the CRM utilizing our data warehouse
• Develop and maintain custom reports and visualizations to track sales renewals invoicing sales pipelines and other KPIs
• Create and maintain up-to-date documentation around existing and new CRM-related processes
• Assist the Partnership team in managing inventory rate cards and other contractual components in our Dynamics and KORE environment
• Leverage user feedback to improve CRM interface and adoption

What Youll Need to Have:

• Hands-on experience (2-3 years) in the administration of a CRM environment ideally in the sports industry with Microsoft Dynamics 365 and Two Circles
• Bachelors degree in a quantitative or analytical field (Mathematics Data Science Statistics Business Analytics etc.) or commensurate years of relevant experience
• Demonstrated experience with utilizing data visualization tools (e.g. Tableau) to develop revenue-centric dashboard suites centered on clarity accuracy and accessibility
• High proficiency in Microsoft Excel (pivot tables VLOOKUP etc.)
• A strong grasp of SQL and a high-level understanding of database management and data warehousing
• Excellent communication and presentation skills
• Strong interpersonal skills; ability to interact collaboratively and efficiently with all levels of an organization
• Ability to manage multiple projects simultaneously in a fast-paced environment; flexible and able to react quickly when requirements change
• Familiarity with the tools vendors and concepts common in the industry (e.g. Two Circles/KORE Ticketmaster Oracle Eloqua)
• Comfortable serving as a conduit to the Strategy and Analytics team (and values the importance of that reputational responsibility)
• Availability to work non-traditional hours including evenings weekends and holidays as needed as well as the ability to work indoors and outdoors as needed

Salary Range:$60500 - $75000

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