Senior Technical Support Analyst
Senior Technical Support Analyst
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Job Description
Farnell
Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.
We are Farnell Global. The fast and reliable distributor of products and technology for electronic and industrial system design maintenance and repair. From research and design to prototype and production Farnell helps its customers access the products and services they need 24/7. With more than 80 years of experience and a dedicated international team of over 3500 employees Farnell provides every component its customers need to build the technology of tomorrow.
Farnell Global trades as Farnell in Europe Newark in North America and element14 throughout Asia Pacific. It also sells direct to consumers through a network of resellers and our CPC business in the UK.
Farnell Global has been part of the established global technology distributor Avnet (Nasdaq: AVT) since 2016. Today this relationship allows the company to support its customers at every stage of the product life cycle offering a truly unique distribution model as well as expertise in end-to-end delivery and product design.
Job Summary:
In this role you will be working under a Distribution Systems Manager who has over 28 years of experience within Farnell. You will collaborate with an extended team of technical analysts and provide onsite and remote desktop support to end users of physical virtual and mobile computer platforms. You will install and configure technologies and applications that run on supported operating systems and platforms. Whilst also providing support for peripheral devices such as printers and scanners. Further collaboration will be expected with other support teams to restore service and/or identify and resolve problems.
This is a flexible hybrid working role giving you the work life balance to work from home and from the office. You will be able to manage your own diary in regards to on-site time in Leeds but will be required to be on-site minimum 3 days.
Whats in it for you
Along with offering a competitive salary package we also offer:
- A supportive team environment where everyone really is working toward the same goal.
- A strong open door policy within management
- An environment where you will be given the tools and opportunities to further your career
- Pension scheme
- Simply Health Medical Cover
- 25 days holiday plus bank holidays with option to buy additional holiday
- FREE Onsite Parking
- Flexible home working
- Cycle to work Scheme & Car salary sacrifice schem
- Reward schemes
What will you be doing
- Handles end user requests for hardware and software for supported clients.
- Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.
- Updates assigned problem tickets.
- Escalates issues as appropriate.
- Tracks and maintains site documentation configurations and maintenance.
- Completes special assignments and project work as needed.
- May contribute to desktop/laptop software evaluations and upgrades.
- May interface with third party vendors to resolve certain hardware/software issues.
- Other duties as assigned.
What about the job specifics
- Thorough knowledge of principles theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices techniques and standards.
- Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies practices and precedents for guidance; determines best course of action to achieve results.
- Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
- Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
- Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects loss of revenue or allocation of additional resources to remedy.
What about you
- Several years of IT support or technical analyst experience with exposure to distribution/warehouse environments.
- Strong knowledge of Warehouse Management Systems (WMS) and related supply chain applications.
- Experience supporting hardware in distribution centres (RF scanners label printers handheld devices conveyors automation systems).
- Hands-on experience with incident problem and change management
- Resolve complex technical issues quickly in high-pressure environments.
- Strong communication and collaboration skills for working with operations teams and stakeholders across the business.
- Bachelors degree in IT Computer Science or related field (or equivalent experience) would be beneficial but not essential.
- Relevant certifications a plus: ITIL Foundation CompTIA A/Network vendor-specific WMS or ERP training.
Sound like a role that could interest you Please apply now all applications will be considered.
#LI-FARNELL
#LI-EMEA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants Asia applicants - EMEA applicants - .
Required Experience:
Senior IC
Employment Type
Full-Time
