Client Relationship Manager
Client Relationship Manager
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$ 45000 - 50000
1 Vacancy
Job Description
The Client Relationship Manager will:
Prioritize client interaction and visitation by value segment
Return all client calls within 24 hours
Manage the assigned client portfolio ensuring that client satisfaction and retention are top priorities
Maintain records of client interactions such as recording details of discussions comments meetings requests and other relevant information by ensuring accuracy and inclusiveness
Handle day-to-day client services functions for the assigned client portfolio
Address client complaints and remedy the situation by finding an appropriate resolution
Conduct new client setups by meeting with managers and unions as required and presenting orientations to employees
Develop and maintain positive client relationships with continued communication and correspondence via email telephone and/or site visits
Actively seek growth opportunity within the assigned client portfolio and execute sales
Solicit client testimonials
Prepare arrange and present detailed and accurate reports for clients
Update organize and gather data from internal Claim Management System as well as various provincial board sites
Carry out daily client care tasks which include regularly scheduled projects and ad-hoc requests
Setting up new client accounts within TeksMed systems and develop the necessary documents and materials for process implementation
Coordinate client meetings and report schedules
Correspond with the various compensation boards
Upon notice of client cancellation follow close out procedures and return client files
Any other administrative duties that may be required from time to time
To be successful as a Client Relationship Manager with TeksMed you will need:
Operational Knowledge:
Knowledge of how to promote and explain service-related/intangible products
Understanding of TeksMed products and services
Understand the benefits that TeksMed Services offer in relevance to the internal policies and procedures of WSIB/WCB and claims management
Exercise basic math logic and reasoning to assist in negotiation
Comfortable making cold calls to prospective clients
Recognize the processes for providing quality client care services
Background knowledge of client care and WCB systems in all provinces
Familiarity with computers and various software packages including Microsoft Office applications and CRM programs
Skills/Abilities:
High attention to detail when dealing with data and trends
Excellent verbal and written communication skills and superior listening skills
Able to work independently by being self-driven
Able to collaborate with co-workers to encourage and enhance a dynamic team environment
Ability to source interpret and present data in a comprehensive way
Initiative to proactively address issues and concerns
Ability to organize and prioritize multiple tasks
Strong time management and organizational skills
Demonstrated computer software skills and strong knowledge of Microsoft Office suite
Comfortable presenting and speaking to large groups
Established analytical and problem-solving skills in order to identify optimal solutions
Confidence in making decisions
Ability to work under pressure
Demonstrated ability to communicate actively with clients and third-party providers
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
TeksMed is Canadas leading disability management and occupational injury claims management firm. We help employers reduce costs and improve outcomes by proactively managing employee absences workers compensation claims and return-to-work processes.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.
The base salary range for this position is $per annum. Details of the total compensation package will be shared during the interview process.
Required Experience:
Manager
Employment Type
Full-Time
