ServiceNow Business Analyst ITOM
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders we combine industry expertise human-centered design and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform we are one of the largest pure-play ServiceNow partners uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value.
We #GoBeyondWorkflowsto create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring aServiceNow Business Analyst.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- Act as the primary ITOM-focused Business Analyst engaging stakeholders across infrastructure applications and operations to define requirements for ServiceNow ITOM initiatives.
- Lead requirement-gathering workshops for Discovery Event Management Service Mapping CMDB and CSDM use cases.
- Translate business needs into functional specifications process flows and user stories tailored for ITOM implementations.
- Drive discussions around CI classes relationships identification reconciliation and CMDB governance.
- Partner with technical teams to validate discovery schedules probes sensors patterns and event rules/correlation strategies.
- Ensure ITOM processes are aligned with the Common Service Data Model (CSDM).
- Collaborate with developers and architects to ensure delivered solutions meet agreed requirements and business outcomes.
- Define test cases and support UAT to validate ITOM configurations and integrations.
- Provide ongoing reporting and insights into CMDB health discovery coverage and event noise reduction.
What You Bring Along
- Minimum 2 years of experience with ServiceNow ITOM modules as a Business Analyst or Developer including:
- Discovery requirements for discovery schedules probes patterns and credentials; fundamental knowledge of the Discovery process.
- Event Management event integrations rules correlation and alert management; fundamental understanding of Event Management in ServiceNow.
- CMDB & CSDM theoretical understanding of the CI data model relationships governance and health rules.
- Strong understanding of ITIL processes especially Configuration Event Incident and Change Management.
- Proven experience creating functional specifications user stories BRDs and process documentation in Agile/Scrum environments.
- Excellent stakeholder engagement skills with both technical and non-technical teams.
- Proven experience with implementing ServiceNow CMDB Discovery Software Asset Management ITSM Service Catalog and Workflows to meet business requirements
Education:
- A four-year undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ServiceNow CSA certification and ITOM-related certifications (Discovery Service Mapping Event Management).
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve their toughest business problems and navigate change with confidence.
