Senior Program Manager, WW FBA Central Analytics
Senior Program Manager, WW FBA Central Analytics
Posted on :
17-09-2025
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1 Vacancy
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Job Description
WW Fulfillment by Amazon (WW FBA) enables sellers to scale their businesses globally by leveraging Amazons world-class fulfillment network. Sellers using FBA benefit from fast reliable shipping Prime delivery eligibility and hassle-free returnsallowing them to focus on growth while we handle operations. The WW FBA Central Analytics team builds and operates scalable enterprise-grade data infrastructure tools and analytics solutions that power WW FBA business. We partner across global product program and operations teams to unify diverse datasets deliver self-service analytics and develop next-generation capabilities using LLMs to unlock insights.
We are seeking a Senior Program Manager who will lead program management for the GenAI insights assistant initiative and the existing business reporting workstream. This is a highly cross-functional role youll plan and drive delivery manage dependencies and risks operationalize SLAs and run change management. You will ensure that short-term reporting needs are met reliably while preparing reusable governed data artifacts and processes that the GenAI assistant will consume.
Key job responsibilities
- Program planning & execution: Create and maintain integrated program roadmaps and release plans for two charters - GenAI Insights Assistant & standard business reporting; run weekly status reviews and monthly steering sessions.
- Dependency & risk management: Track cross-team dependencies (data sources infra model readiness); surface and mitigate risks early; run escalations when needed.
- SLA & reliability governance: Define and track SLAs for report freshness/accuracy and GenAI product readiness (e.g. dataset freshness retrieval accuracy conversational latency targets); coordinate remediation.
- Operational readiness & launch: Define readiness and run release readiness checklists for dashboard rollouts and GenAI feature launches (data contracts QA security review runbooks).
- Compliance & audit: Coordinate with Governance Security and Legal to ensure compliance data access and audit requirements are met for both analytics and model retrieval paths.
- Stakeholder engagement & adoption: Gather requirements prioritize intake run stakeholder demos and lead adoption/change management (training materials playbooks communications).
- Metrics & impact tracking: Define program KPIs and ROI measures (reduction in manual analysis dashboard adoption GenAI adoption time-to-insight) and report progress to leadership.
- Continuous improvement: Improve delivery processes and scale repeatable playbooks for onboarding new sources or features.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Experience managing technical analytics programs (data pipelines BI data governance) and familiarity with cloud lakehouse architectures (S3 Spark Trino).
- Prior experience supporting ML/GenAI initiatives or product launches involving LLMs RAG or embeddings.
- Knowledge of data governance privacy (GDPR/CCPA) and compliance processes.
- Familiarity with BI tools (QuickSight Tableau) and metrics/ROI framework
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a Senior Program Manager who will lead program management for the GenAI insights assistant initiative and the existing business reporting workstream. This is a highly cross-functional role youll plan and drive delivery manage dependencies and risks operationalize SLAs and run change management. You will ensure that short-term reporting needs are met reliably while preparing reusable governed data artifacts and processes that the GenAI assistant will consume.
Key job responsibilities
- Program planning & execution: Create and maintain integrated program roadmaps and release plans for two charters - GenAI Insights Assistant & standard business reporting; run weekly status reviews and monthly steering sessions.
- Dependency & risk management: Track cross-team dependencies (data sources infra model readiness); surface and mitigate risks early; run escalations when needed.
- SLA & reliability governance: Define and track SLAs for report freshness/accuracy and GenAI product readiness (e.g. dataset freshness retrieval accuracy conversational latency targets); coordinate remediation.
- Operational readiness & launch: Define readiness and run release readiness checklists for dashboard rollouts and GenAI feature launches (data contracts QA security review runbooks).
- Compliance & audit: Coordinate with Governance Security and Legal to ensure compliance data access and audit requirements are met for both analytics and model retrieval paths.
- Stakeholder engagement & adoption: Gather requirements prioritize intake run stakeholder demos and lead adoption/change management (training materials playbooks communications).
- Metrics & impact tracking: Define program KPIs and ROI measures (reduction in manual analysis dashboard adoption GenAI adoption time-to-insight) and report progress to leadership.
- Continuous improvement: Improve delivery processes and scale repeatable playbooks for onboarding new sources or features.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Experience managing technical analytics programs (data pipelines BI data governance) and familiarity with cloud lakehouse architectures (S3 Spark Trino).
- Prior experience supporting ML/GenAI initiatives or product launches involving LLMs RAG or embeddings.
- Knowledge of data governance privacy (GDPR/CCPA) and compliance processes.
- Familiarity with BI tools (QuickSight Tableau) and metrics/ROI framework
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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