Contact Centre Operations - Executive

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Executive Contact Centre Operations
Location Gurugram Haryana
Work Mode Work from Office (Full-time) & 6 Days

Specific Tasks

To manage all mails from customers and ensure response and completion of all requests
To process reservations received through emails or other specified medium in the reservation system
To manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times
To assist and handle all aspects of reservations for customers and bookers
To be aware of all company policies rates events and promotions
To be up-to-date with information to answer customer queries efficiently and satisfactorily
Will be responsible for resolving issues for customers particularly when reservations are not logged correctly or there are problems meeting customer needs
Follow up to ensure that appropriate actions were taken on customers requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
To be patient and understanding when dealing with customers who have issues or irate customers
Coordinate with internal respective department (s) and manage all communications and resolution for booking
Identify and solicit up-selling opportunities within the customer care experience
They must also have a sincere desire to help and a willingness to take the initiative to find solutions without assistance from management whenever possible
To monitor VVIP reservations and ensure seamless service delivery
To be able to handle crisis period
To inform supervisor of all issues and coordinate to resolve same

Qualifications & Experience

Graduate/Post Graduate in any discipline.
Minimum 3 years of experience in operations or service coordination.

PREFERRED SKILLS

Must have Customer service experience.
Excellent Communication skills

Executive Contact Centre Operations Location Gurugram Haryana Work Mode Work from Office (Full-time) & 6 Days Specific Tasks To manage all mails from customers and ensure response and completion of all requests To process reservations received through emails or other specified medium...