Field Support Analyst

California Creative Solutions Inc.

Job Location:

Jacksonville - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Requirements:
Hands-on experience with the software product Gotham. You will be responsible for training and guiding users in its application and functionality. There are some variations of the requirements/Desired typically regarding Gotham Gaia and Foundry requirements. Seek the Active Positions tab for alignment per role.
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD Intelligence or Law Enforcement missions
Strong with Gaia and Foundry
TS/SCI Required

Desired Qualifications:

Real world experience supporting intelligence or operations

Experience training other intelligence or operations software

Excellent communication skills

Travel independently both CONUS and OCONUS as required

Technical knowledge including working familiarity with languages such as Python Java or HTML.

What are your initial expectations for the FSR position

SCREENING QUESTIONS (Must be completed to nominate to Palantir)

Where are you physically located
What is your availability for an MS Teams video interview on an average week
Have you applied for a Palantir position other than this one in the past year If so with whom and what is the current status of that application
How many years of experience do you have with Palantir products
Do you have any firsthand experience with Palantir products How recently and which products
Are you comfortable operating independently with military customers Do you have experience working directly with senior officer or enlisted leaders
Do you have any previous experience training military members on software solutions Which software Group setting and/or classroom setting
Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.
What are your communication strategies to share information with your internal teammates internal and external stakeholders
What is your typical troubleshooting process when you run into roadblocks At what point do you escalate for help
Have you ever missed a meeting or missed a deadline What did you do Who did you communicate with to inform them of missing this deliverable
What are your initial expectations for the FSR position
Where are you physically located
What is your availability for an MS Teams video interview on an average week
Have you applied for a Palantir position other than this one in the past year If so with whom and what is the current status of that application
How many years of experience do you have with Palantir products
Do you have any firsthand experience with Palantir products How recently and which products
Are you comfortable operating independently with military customers Do you have experience working directly with senior officer or enlisted leaders
Do you have any previous experience training military members on software solutions Which software Group setting and/or classroom setting
Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.
What are your communication strategies to share information with your internal teammates internal and external stakeholders
What is your typical troubleshooting process when you run into roadblocks At what point do you escalate for help
Have you ever missed a meeting or missed a deadline What did you do Who did you communicate with to inform them of missing this deliverable

Job Requirements: Hands-on experience with the software product Gotham. You will be responsible for training and guiding users in its application and functionality. There are some variations of the requirements/Desired typically regarding Gotham Gaia and Foundry requirements. Seek the Active P...