CNX Bulgaria. CS

Job Title: Serbian Customer Support Specialist B2C

Location: Bulgaria On-Site
Working Hours:

• Monday to Friday: 09:00 to 21:00 (8 hour shifts)

• Saturday & Sunday: 10:00 to 20:00 (8 hour shifts)
  Languages: C1/C2 Serbian preferred English B2

Who We Are:
We are looking for a Serbian-speaking Customer Support Specialist to join our on-site B2C team in Bulgaria. You will provide high-quality support to customers assisting them with their inquiries and ensuring a smooth experience.

What Youll Do:

• Respond to customer inquiries via multiple channels.

• Provide guidance and solutions on products and services.

• Maintain accurate records of interactions.

• Collaborate with colleagues to improve overall customer experience.

What Were Looking For:

• Native Serbian (preferred) and English B2.

• Positive attitude and strong communication skills.

• Ability to work on-site in Bulgaria.

Salary & Benefits:

• Base Salary: 2900 BGN gross/month

• Working model: B&M (on-site)

• Monthly Allowances: 50 BGN net for transport/internet

• Additional Benefits:

  • Night work pay (if applicable)

  • Bonus for important life events (marriage birth/adoption university graduation): 500 BGN

  • Health and dental insurance

  • Life insurance

  • Multisport Card (co-financed by employer)

  • Discounts on various goods and services

Relocation Support:

• Reimbursement of travel expenses up to 490 BGN after 6 months from start date (upon submission of travel documents)

• Salary advance of 1056 BGN net upon employee request (processed within 5 working days)

• Temporary hotel accommodation booked upon arrival confirmation (employee responsible if plans change without notice)

Extra Perks:

• Opportunity to move to a hybrid working model after 6 months based on performance.

• Gain valuable experience in a fast-growing B2C environment.

Ready to Join Us
If you are a Serbian speaker looking to start or grow your career in customer support in Bulgaria apply today and take the next step in your professional journey!