EHR Clinical Analyst II

We Will Be Recruiting For Four (4) Positions With This Post: 605982 & . Your Application Will Be Considered For All Noted Open Positions.

The EHR Clinical Analyst II is a technical position within the Information Technology Division (ITD) of the NC Department of Health and Human Services (DHHS) focused on implementing configuring and optimizing Epic electronic health record (EHR) systems. This role supports the clinical application needs of the Division of State Operated Healthcare Facilities (DSOHF) which spans 13 facilities and multiple disciplines including Clinical Documentation Nursing Long-Term Care Therapies and Behavioral Health. The position ensures that Epic functionality is configured to meet both clinical requirements and regulatory standards.

This role supports DSOHF operations by serving as a liaison between IT and clinical end users coordinating build and support efforts and ensuring compliance with applicable standards. By aligning Epic with real-world clinical workflows and participating in governance and quality improvement efforts the position contributes to streamlined care delivery and the broader success of health information initiatives.

• Configure test and maintain Epic clinical modules (ClinDoc Nursing LTC Therapy BH) based on certified knowledge and facility-specific workflows

• Troubleshoot Epic-related issues; analyze root causes and manage resolutions in collaboration with Epic Technical Services and vendor partners

• Lead Tier I analysts in assigned workstreams or smaller projects as needed

• Maintain documentation of system build configuration decisions workflows and testing outcomes per governance protocols

• Serve as Tier II support for Epic-related incidents and service requests; ensure issues are triaged and resolved per service level agreements (SLAs)

• Develop and deliver training materials for Epic system updates; facilitate workflow review and optimization sessions with clinicians

• Participate in Epic governance readiness and optimization workgroups to align functionality with clinical and strategic goals

• Ensure Epic configuration complies with HIPAA CMS Joint Commission and other policy standards

• Support audit compliance and reporting needs by collaborating with reporting teams (Cogito Clarity Caboodle)

• Monitor system performance; implement technical improvements based on current Epic release notes and best practices

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

In collaboration with our partners the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations Strategy and Workforce Enterprise Technology Vendor and Finance Data and Analytics and Cyber and Privacy. Team ITD offers the following services but not limited to implementations operations project/portfolio management infrastructure consulting business division liaison digital transformation IT strategy enterprise technology IT contract and vendor management and data office services.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: #LI

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants that possess the following skills are preferred:

• Demonstrated experience configuring and supporting Epic modules like ClinDoc LTC Therapy or Behavioral Health in a clinical enterprise setting

• Documented experience leading small technical teams or mentoring lower-tier analysts on application build troubleshooting or workflow design

• A valid and current Epic certification in Clinical Documentation

• Demonstrated experience collaborating with reporting teams to define clinical metrics and support compliance or audit requirements

• Documented experience conducting clinical workflow reviews and translating findings into system enhancements or training documentation

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.

Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

Veterans and National Guard Preference

• Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

NEOGOV Technical Assistance

For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.

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