Desktop Support Technician
Desktop Support Technician
Posted on :
15-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Summary:
The Desktop Support Technician is responsible for providing comprehensive technical support for desktop systems including hardware and software installation incident resolution routine maintenance user training and asset management. The role requires adherence to strict timelines and quality standards to ensure optimal performance and user satisfaction.
The Desktop Support Technician is responsible for providing comprehensive technical support for desktop systems including hardware and software installation incident resolution routine maintenance user training and asset management. The role requires adherence to strict timelines and quality standards to ensure optimal performance and user satisfaction.
Location: Richmond Virginia United States
Responsibilities:
- Install and configure desktops laptops and peripherals within 48 hours of request.
- Resolve desktop-related incidents and service requests within 24 hours.
- Perform routine maintenance and updates on all desktop systems quarterly.
- Perform daily walkthroughs of conference rooms and printers to ensure proper operation.
- Provide end-user training sessions on common desktop applications and tools monthly.
- Maintain accurate inventory of all desktop assets updating records within 24 hours of any change.
- Create and maintain detailed documentation for all desktop support processes and procedures.
- Submit monthly reports on desktop support activities highlighting key metrics and areas for improvement.
- Install and configure desktops laptops and peripherals within 48 hours of request.
- Resolve desktop-related incidents and service requests within 24 hours.
- Perform routine maintenance and updates on all desktop systems quarterly.
- Perform daily walkthroughs of conference rooms and printers to ensure proper operation.
- Provide end-user training sessions on common desktop applications and tools monthly.
- Maintain accurate inventory of all desktop assets updating records within 24 hours of any change.
- Create and maintain detailed documentation for all desktop support processes and procedures.
- Submit monthly reports on desktop support activities highlighting key metrics and areas for improvement.
Required Skills & Certifications:
- Hardware and software installation and configuration experience.
- Incident resolution and troubleshooting skills.
- Experience with routine maintenance and system updates.
- Asset management and inventory control skills.
- Documentation and reporting skills.
- Hardware and software installation and configuration experience.
- Incident resolution and troubleshooting skills.
- Experience with routine maintenance and system updates.
- Asset management and inventory control skills.
- Documentation and reporting skills.
Preferred Skills & Certifications:
- Experience with end-user training and support.
- Experience with end-user training and support.
Special Considerations:
- Must ensure all installations meet company standards and specifications 100% of the time.
- Must maintain a first-time fixed rate of at least 80% for incident resolution.
- Must ensure compliance with all security patches and updates within seven days of release.
- Must achieve a 90% satisfaction rate in training feedback surveys.
- Must conduct quarterly audits of desktop assets with 100% accuracy.
- Must ensure all installations meet company standards and specifications 100% of the time.
- Must maintain a first-time fixed rate of at least 80% for incident resolution.
- Must ensure compliance with all security patches and updates within seven days of release.
- Must achieve a 90% satisfaction rate in training feedback surveys.
- Must conduct quarterly audits of desktop assets with 100% accuracy.
Scheduling:
- Standard business hours with potential for occasional after-hours support.
- Standard business hours with potential for occasional after-hours support.
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
