Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Tasks
Duties & Responsibilities
Provide support on Client Windows platform for desktop/end user technologies collaboration tools and mobile technologies and printing this includes the laptop/mobile devices all video conferencing network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Position Responsibilities and Functions
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution.
- d) Maintain ticket updates for all reported incidents.
- e) Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
- f) Should have basic knowledge of Mac operating system to support Apple pc users.
- g) Install upgrade support and troubleshoot for printers computer hardware.
- h) Performs general preventative maintenance tasks on computers laptops printers.
- i) Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- k) Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
- l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Job Description DSS
(a) Desktop Technician will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years experience in Windows Desktop support.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterp ... View more
