Technical Support Engineer

SAJ Digital Energy Germany GmbH

Job Location:

Ronse - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Tasks

Provide phone and email based problem solving and fault finding support for installers and customers
Generating cases via CRM to track and resolve customer enquiries
Answering technical product enquiries
Liaise with service sales and repair centre departments to ensure cases are dealt with efficiently
Developing updating and managing technical documentation for commissioning of our products
Assist in developing the technical support process of the business
Assist in Sales Exhibitions and Trade Fairs
Liaise with Technical Support International

Requirements

Relevant qualification in electronic engineering and renewable energy equivalentDirect Solar and power generation Industry experience an advantage
Solid technical understanding of inverters and battaries products Solutions based mindset
Eagerness to support customers as requiredStrong work ethic
Experience in a role which required inter department communication and coordination an advantageAbility to work autonomously as well as part of a team
Fluent Dutch Speanking is must Fluent English is preference

TasksProvide phone and email based problem solving and fault finding support for installers and customersGenerating cases via CRM to track and resolve customer enquiriesAnswering technical product enquiriesLiaise with service sales and repair centre departments to ensure cases are dealt with efficie...