Client Relationship Manager

Geneva, NY - USA

Yearly Salary: $ 60000 - 75000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This position oversees the planning department including all team members procedures and processes for Sage Path Financial Consultants. Key responsibilities include oversight of processes preparation of financial plans investment research and analysis and coordination of client service needs with team members. The Client Relationship Manger reports to and is employed by Jenny McAdams.

Sage Path Financial Consultants is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Sage Path Financial Consultants helps our clients analyze their current situation develop in-depth financial programs and help them implement an integrated financial strategy.

This is a full-time in-office position out of Genevia IL.
Compensation: $60000 - $75000 annually dependent upon experience
Benefits: Health Insurance options (employee only) PTO; Holiday Pay

Position Roles/Responsibilities/Accountabilities

May coordinate scheduling and manage calendars
Manage email review and follow-up as necessary
Update CRM (Salesforce) with client information and managing tasking updates in the system
Monitor applications throughout underwriting process
Interact with clients to ensure a smooth and consistent experience
Collaborate with financial associates to assist customer/member to purchase sell hold or exchange securities products
Verbal or written communications with prospective or existing customers regarding financial matters
Handles incoming telephone calls and responds to requests for information
Performs routine administrative duties such as maintaining office supplies and processing mail
Prepares or coordinates the preparation of routine correspondence reports and special projects typically of a routine nature
Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practices FA
Participates and drives marketing services including direct-mail fraternal activities seminars meetings
Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence etc.)
Prepare and update financial plans and presentation material for client meetings
Enter information into financial planning software and prepare draft financial plans
Deepen existing client relationships through processing of client requests resolving client questions and making sure client information and documentation are up to date
Finalize submit and track all client account and application paperwork
Gather and maintain customer suitability information
Research and analyze investment and portfolio allocations
Assist in generating performance reports
Fill out necessary forms for opening and maintaining accounts
Handle request for transfers of funds in and out of accounts
Identify and offer recommendations on how to optimize workflows
Other responsibilities as assigned by the Lead Advisor
Note: CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.

Position Qualifications

Previous administrative/secretarial experience desired
3 years industry experience required
Certified Financial Planner or Chartered Financial Analyst designation; valued but not a prerequisite
Securities (6/63 7/66 or 7/63 & 65) and Life Health and Annuity registration required
Bachelors degree in Financial Planning Finance Accounting or Economics preferred
Extremely strong organizational skills
Strong communication and interpersonal skills
Technical computer aptitude and knowledge of business tools (e.g. Microsoft Word Excel PowerPoint Salesforce) or ability to learn
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to maintain integrity of sensitive/confidential information

Competencies

Planning/Organizing
Client Focus
Communication
Interpersonal Skills
Teamwork and Collaboration
Adaptability/Flexibility
Strong technological proficiency

External/Internal Dependencies

Must be able to work with all roles of the Sage Path Financial Consultants team
Must be able to represent the organization in work with external clients
Must be able to cultivate and maintain relationships with outside organizations

As part of Sage Path Financial Consultants recruiting/hiring/contracting process a verification of a candidates background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMIs Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.

Required Experience:

Manager

Position Roles/Responsibilities/Accountabilities

May coordinate scheduling and manage calendars
Manage email review and follow-up as necessary
Update CRM (Salesforce) with client information and managing tasking updates in the system
Monitor applications throughout underwriting process
Interact with clients to ensure a smooth and consistent experience
Collaborate with financial associates to assist customer/member to purchase sell hold or exchange securities products
Verbal or written communications with prospective or existing customers regarding financial matters
Handles incoming telephone calls and responds to requests for information
Performs routine administrative duties such as maintaining office supplies and processing mail
Prepares or coordinates the preparation of routine correspondence reports and special projects typically of a routine nature
Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practices FA
Participates and drives marketing services including direct-mail fraternal activities seminars meetings
Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence etc.)
Prepare and update financial plans and presentation material for client meetings
Enter information into financial planning software and prepare draft financial plans
Deepen existing client relationships through processing of client requests resolving client questions and making sure client information and documentation are up to date
Finalize submit and track all client account and application paperwork
Gather and maintain customer suitability information
Research and analyze investment and portfolio allocations
Assist in generating performance reports
Fill out necessary forms for opening and maintaining accounts
Handle request for transfers of funds in and out of accounts
Identify and offer recommendations on how to optimize workflows
Other responsibilities as assigned by the Lead Advisor
Note: CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire.

Position Qualifications

Previous administrative/secretarial experience desired
3 years industry experience required
Certified Financial Planner or Chartered Financial Analyst designation; valued but not a prerequisite
Securities (6/63 7/66 or 7/63 & 65) and Life Health and Annuity registration required
Bachelors degree in Financial Planning Finance Accounting or Economics preferred
Extremely strong organizational skills
Strong communication and interpersonal skills
Technical computer aptitude and knowledge of business tools (e.g. Microsoft Word Excel PowerPoint Salesforce) or ability to learn
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to maintain integrity of sensitive/confidential information

Competencies