Program Manager (m/f/d)
Program Manager (m/f/d)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your Tasks
- Leadership of strategic programs within Global Customer Care & Experience
- Development of program roadmaps timelines and governance structures
- Coordination of multiple projects and cross-functional teams
- Stakeholder management and facilitation of global alignment
- Monitoring of risks issues and dependencies
- Definition and tracking of KPIs and benefits realization
- Preparation of status reports and steering committee updates
- Support of change management and global adoption of solutions
Your Profile
- University degree in Business Administration Project/Program Management Information Systems or related field
- Several years of experience in program or project management preferably in customer care / experience
- Proven track record in managing global cross-functional programs
- Strong skills in governance risk management program reporting and stakeholder management
- Experience with program management tools (MS Project JIRA Confluence Smartsheet)
- Strong problem-solving and decision-making skills
- Ability to work across different cultures and global environments
About Us
Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence innovation and digital transformation to ensure seamless interactions.
Additional Benefits
Job Infos
Location:Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ - Customer Experience & Customer Care
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Employee
Recruiter:Lea Ellerich
Recruiter:Lea Theresa Ellerich
Required Experience:
Manager
Employment Type
Full Time
