Lead Consultant - Messaging Engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Lead Consultant - Messaging Engineer
In this role you will assist in supporting the email environment for staff around the world. You will participate in maintenance and implementation of all aspects of Microsoft Exchange and Exchange related technologies throughout the firm.
Responsibilities
Assist with management and maintenance of Microsoft Exchange in a hybrid on premcloud environment
Troubleshooting / resolution of escalated Exchange issues
Assisting in engineering mail connectivity solutions
Assisting in integration with third party Exchange related software
Management of distribution group automation solutions
Management of Mimecast email gateway security solution
Working knowledge of Microsoft 365 suite of products
Working knowledge of various other IT practices including Active Directory networking Windows servers and DNS
Review and document processes related to Exchange services
Minimum Qualifications
Certification and experience in enterprise IT operational standards
Ability to effectively analyze complex messaging issues for resolution
Bachelors Degree preferred
Sound understanding of Microsoft Exchange in an enterprise environment
Experience supporting an Exchange environment
Awareness of Exchange DNS AD and M365 services.
Ability to work independently and with the team.
Preferred Skills
Ability and willingness to work in a 24*7*365 environment
Excellent communication skills
Exchange system engineering experience
Understanding of PowerShell in a hybrid Exchange environment
Excellent troubleshooting and problem-solving skills
Experience using an IT incident management solution (Service Now)
Working on escalated tickets for the Messaging Engineering team
Troubleshooting application integration with Exchange
Creating documentation / diagrams for various Exchange related services
Solution designing for Exchange
Troubleshooting Exchange routing
Working with Edge Gateway (Mimecast)
Following enterprise Exchange best practice and advising

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.