Senior Client Care Specialist

Chandler - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:

Senior Client Care Specialist

Location:

AZ - Chandler 3075

What youll do:

Senior Client Care Specialist answers complex telephone and email inquiries from business and consumer clients and internal departments. This position utilizes in-depth knowledge of Consumer and Small Business products and systems to deliver an exceptional client experience during each customer interaction. Specialists possess excellent problem solving functional communication and technical skills along with a drive for successful client resolutions. The Specialist works in a fast-paced environment that requires accuracy use of logic skills and multi-tasking toggling between multiple systems while clearly communicating resolutions in an efficient manner.

Assists internal and external clients with a full array of support from general navigation to in-depth technical interfaces. Researches and resolves a wide variety of complex incoming inquiries including Remote Deposit Capture ACH Positive Pay Reverse Positive Pay and Wires etc. while serving clients with professionalism precision and care.
Takes ownership of issues through resolution of all customer inquiries using telephone email and written correspondence including any additional follow-up. Partners with internal associates to provide treasury solutions in a consultative manner while incorporating a keen awareness of risk mitigation and client focus.
Understands the clients needs and responds based on the urgency around time-critical situations and escalates issues to management in a timely fashion when necessary. Sets client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved system/process issues.
Works independently in accordance with established regulatory requirements without supervision. Periodically assists in special projects and tasks including training fellow associates when necessary.
Strict adherence to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions.

What youll need:

2 years of related experience in Customer Service Branch Banking Operations Treasury Management Service or similar field.
High school diploma required.
Entry level to intermediate knowledge of general banking loans treasury management and other commercial banking products and services.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
Entry level to intermediate experience working in a call center or cash handling preferred.
Advanced speaking and writing communication skills.
Call center consumer and small business banking products cash management and/or payment processing experience preferred.
A willingness to learn teach and share information required.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

Required Experience:

Senior IC

Job Title:Senior Client Care SpecialistLocation:AZ - Chandler 3075What youll do:Senior Client Care Specialist answers complex telephone and email inquiries from business and consumer clients and internal departments. This position utilizes in-depth knowledge of Consumer and Small Business products a...

Job Title:

Senior Client Care Specialist

Location:

AZ - Chandler 3075

What youll do:

Assists internal and external clients with a full array of support from general navigation to in-depth technical interfaces. Researches and resolves a wide variety of complex incoming inquiries including Remote Deposit Capture ACH Positive Pay Reverse Positive Pay and Wires etc. while serving clients with professionalism precision and care.
Takes ownership of issues through resolution of all customer inquiries using telephone email and written correspondence including any additional follow-up. Partners with internal associates to provide treasury solutions in a consultative manner while incorporating a keen awareness of risk mitigation and client focus.
Understands the clients needs and responds based on the urgency around time-critical situations and escalates issues to management in a timely fashion when necessary. Sets client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved system/process issues.
Works independently in accordance with established regulatory requirements without supervision. Periodically assists in special projects and tasks including training fellow associates when necessary.
Strict adherence to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions.

What youll need:

2 years of related experience in Customer Service Branch Banking Operations Treasury Management Service or similar field.
High school diploma required.
Entry level to intermediate knowledge of general banking loans treasury management and other commercial banking products and services.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
Entry level to intermediate experience working in a call center or cash handling preferred.
Advanced speaking and writing communication skills.
Call center consumer and small business banking products cash management and/or payment processing experience preferred.
A willingness to learn teach and share information required.

About the company:

Western Alliance Bancorporation

Required Experience:

Senior IC