Revenue Cycle Representative (Registration) - Patient Access Management (PAM) - Patient Financial Services

Job Summary

Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs will provide exceptional customer service to our external customers: patients insurance contacts etc; as well as internal customers. You will support UI Health Cares Service Excellence standards to all our customer groups utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully.

The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize multi-task & quickly change focus in fast-paced team environment. The PAM RCR must have the ability to exhibit compassion and empathy when working directly with patients and/or their families.

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard that promotes the dignity of our patients trainees and employees and allows all to thrive in their health work research and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare education and research.
• Collaboration - We encourage collaboration with healthcare systems providers and communities across Iowa and the region as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.
• Empowerment -We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities

• Analyze and verify patient demographic and insurance eligibility for accurate claim submission and reimbursement.
• Review accounts to determine the need for pre-certification pre-authorization referral forms and other requirements and route to appropriate departments as needed.
• Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
• Identify trends and/or work processes for potential process improvements.
• Review and analyze report data to provide status updates to leadership.
• Communicate with providers payers patients internal departments co-workers and Coordinators to resolve issues.
• Maintain extensive working knowledge and expertise based around payer regulations/policies financial classifications and financial assistance programs.
• Build and maintain solid working relationships with clinical staff referral sources insurance companies medical providers and public.

Classification Title: Revenue Cycle Representative (Registration)

Department: Patient Financial Services (PAM)

Salary Range: 2B

Percent of Time: 100%

Location: Hospital Support Services Building (HSSB) located in Coralville IA

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment

• Onsite The department will provide a workstation which contains 3 (three) monitors laptop/power cord docking station/power cord keyboard mouse headset and desk supplies can be found in the supply closet.
• Hybrid while working onsite the department will provide a workstation which contains 3 (three) monitors a laptop/power cord docking station/power cord keyboard mouse headset and desk supplies. When working offsite the employee will take their laptop/power cord to carry back and forth a second docking station/power cord to keep offsite. Prior to working offsite the employee at their own expense will need to supply 2 (two) monitors a keyboard a mouse and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
• Remote - when working offsite the department will provide the employee a laptop/power cord docking station/power cord headset. Prior to working offsite the employee at their own expense will need to supply 2 (two) monitors a keyboard a mouse and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.