Participant Directed Plan Services Manager

Marshall County, WV - USA

Monthly Salary: $ 160000 - 160000

Experience Required: 5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

T Bank N.A. has partnered with SmartHR in their search for a Chief Trust Officer. T Bank is a national bank and trust that is part of Tectonic Financial a Texas-based financial services group. T Bank prides themselves in fostering a collaborative environment where employees can contribute to delivering exceptional value driving client success and advancing their mission to redefine banking.

Overview of Position

The Participant Directed Plan Services Manager is responsible for overseeing the day-to-day operations and management of the 401(k) Recordkeeping team. This role involves ensuring the accuracy and efficiency of all 401(k) account transactions maintaining compliance with regulatory requirements and providing exceptional service to plan participants and sponsors. The manager will collaborate with the Banks Trust department and outside financial planning professionals to ensure seamless plan administration while also working with the Banks executive management team to provide cohesive client service across our platform.

This role will require an in-office presence within our Dallas Texas office. Upon the completion of training the role may offer some remote flexibility on a limited basis.

Responsibilities

Supervise mentor and develop a team of 401(k) recordkeeping specialists

Oversee daily processing of employee deferral and employer contributions distributions loans rollovers and other plan transactions

Implement and update policies and procedures to enhance compliance and operational efficiency

Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely in compliance with ERISA DOL IRS and other applicable regulations

Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely in compliance with ERISA DOL IRS and other applicable regulations

Lead or participate in projects aimed at improving the efficiency and accuracy of recordkeeping operations

Monitor daily workflow and manage resources to meet service level agreements and collaborate with the client services team to resolve issues and improve client satisfaction

Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback

Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback

Set performance goals and objectives for the team ensuring alignment with company standards and client expectations

Serve as a point of escalation for complex or high-priority client and participant inquiries

Provide training and support to plan sponsors on recordkeeping processes and systems

Identify opportunities for process improvements and system enhancements

Stay informed about industry trends and best practices to drive continuous improvement

Prepare and analyze reports on recordkeeping activities performance metrics and compliance status.

Provide regular updates to senior management on operational performance and key issues.

Utilize data analytics to identify trends and make data-driven decisions.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Requirements

Bachelors degree in finance business administration or a related field. Advanced degree or relevant certifications (e.g. QKA QPA CPC) preferred
At least 5-7 years of experience in 401(k) recordkeeping or a combination of recordkeeping and trustee directed plan serving or plan administration with a minimum of 3 years in a supervisory or managerial role
Strong understanding of 401(k) plan rules regulations and industry standards
Excellent leadership and team management skills
Proficiency in recordkeeping systems and software
Exceptional analytical and problem-solving abilities
Strong communication and interpersonal skills
Detail-oriented with a commitment to accuracy and compliance

Required Skills:

Bachelors degree in finance business administration or a related field. Advanced degree or relevant certifications (e.g. QKA QPA CPC) preferred At least 5-7 years of experience in 401(k) recordkeeping or a combination of recordkeeping and trustee directed plan serving or plan administration with a minimum of 3 years in a supervisory or managerial role Strong understanding of 401(k) plan rules regulations and industry standards Excellent leadership and team management skills Proficiency in recordkeeping systems and software Exceptional analytical and problem-solving abilities Strong communication and interpersonal skills Detail-oriented with a commitment to accuracy and compliance

Required Education:

Bachelors degree in finance business administration or a related field. Advanced degree or relevant certifications (e.g. QKA QPA CPC) preferred

Overview of Position

This role will require an in-office presence within our Dallas Texas office. Upon the completion of training the role may offer some remote flexibility on a limited basis.

Responsibilities

Supervise mentor and develop a team of 401(k) recordkeeping specialists

Oversee daily processing of employee deferral and employer contributions distributions loans rollovers and other plan transactions

Implement and update policies and procedures to enhance compliance and operational efficiency

Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely in compliance with ERISA DOL IRS and other applicable regulations

Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely in compliance with ERISA DOL IRS and other applicable regulations

Lead or participate in projects aimed at improving the efficiency and accuracy of recordkeeping operations

Monitor daily workflow and manage resources to meet service level agreements and collaborate with the client services team to resolve issues and improve client satisfaction

Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback

Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback

Set performance goals and objectives for the team ensuring alignment with company standards and client expectations

Serve as a point of escalation for complex or high-priority client and participant inquiries

Provide training and support to plan sponsors on recordkeeping processes and systems

Identify opportunities for process improvements and system enhancements

Stay informed about industry trends and best practices to drive continuous improvement

Prepare and analyze reports on recordkeeping activities performance metrics and compliance status.

Provide regular updates to senior management on operational performance and key issues.

Utilize data analytics to identify trends and make data-driven decisions.

Requirements

Bachelors degree in finance business administration or a related field. Advanced degree or relevant certifications (e.g. QKA QPA CPC) preferred
At least 5-7 years of experience in 401(k) recordkeeping or a combination of recordkeeping and trustee directed plan serving or plan administration with a minimum of 3 years in a supervisory or managerial role
Strong understanding of 401(k) plan rules regulations and industry standards
Excellent leadership and team management skills
Proficiency in recordkeeping systems and software
Exceptional analytical and problem-solving abilities
Strong communication and interpersonal skills
Detail-oriented with a commitment to accuracy and compliance