District Manager, MMS

The District Manager is responsible for leading a team of specialized sales professionals. The DM is focused on talent acquisition of new Specialists development of retention strategies performance coaching and managing relationships with our key Branch Banking stakeholders and/or OneTD partnerships.

CUSTOMER

• Lead and coach the Specialized sales team in applying sales management strategies and in the use of systems/tools
• Recruit select and retain new and existing Specialists
• Develop new business and build key relationships
• Provide and reinforce sales training and joint field call work
• Find secure and negotiate mutually profitable customer-centric relationships based on advice service and sales professionalism
• Help and serve clients meeting their needs while achieving bank goals and objectives
• Build and maintain relationships and networks to influence and establish competitive advantage

SHAREHOLDER

• Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals
• Plan and execute business development activities review and communicate results and adjust tactics accordingly
• Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales advice strategies and individual goals
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Achieve business objective for Operational Excellence
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Follow and ensure employees understand and apply bank operating policies and procedures
• Keep current on emerging issues trends and evolving regulatory requirements assess potential impacts to the Bank and support the team in staying knowledgeable
• Identify mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed ( non-standard high risk transactions / activities to appropriate levels and relevant stakeholders and business management where required)
• Ensure business operations are in compliance with applicable internal and external requirements and appropriate controls/processes are effectively followed and managed (e.g. financial controls segregation of duties transaction approvals and physical control of assets)
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Ensure key controls and processes are effectively followed and managed
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issues
• Protect the interests of the organization identify and manage risks and escalate non-standard high-risk transactions / activities as necessary
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TDs brand
• Connect the alignment of colleagues contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued respected and listened to; committed to a common goal and collaborate to move with speed quality (accuracy) and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity including those from underrepresented communities being actively anti-racist attracting and retaining diverse slate of candidates nurturing mutual respect inclusivity of thought and collaboration to drive successful results
• Recruit identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Model sharing of knowledge information skills and subject matter expertise among the team; ensure timely management and escalation of issues and lead collaboration with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility providing direction on changing priorities and empowering colleagues to drive innovation
• Enable a high-performance culture by setting team targets and objectives facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies procedures and guidelines of conduct

BREADTH & DEPTH:

• Expert level professional role with a focus on providing business development customer relationship management and/or sales advisory support within their own area of specialty
• Requires an in-depth and advanced understanding of products/services and key competitors
• Identifies referral opportunities across business lines and segments
• Understands the business and technical principles that underpin the design and delivery of the products and services provided
• Possesses a deep/specialized understanding of the business the competitive landscape and economic/market issues; recommends best practices to improve products or services; integrates a deep understanding of target customer market and dynamics
• May serve as a product or customer segment knowledge resource
• Coordinates the identification pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship
• Solves or may lead others to solve complex problems; leads efforts to develop new product and service solutions Exercises judgement in planning and developing customized account management processes; focuses on customizing advice and solutions
• Impacts a range of sales achievement (P&L) of their own team and related teams
• Puts solutions in context when presenting complex alternatives and framing advice
• Work performed under minimal management guidance and supervision
• Identify and leads customer problem resolution
• Reports to AVP

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or community college diploma preferred
• Minimum 3-5 years People Management experience
• Product Knowledge in Real Estate Secured Lending (RESL)