IT Hardware Support Field Engineer
IT Hardware Support Field Engineer
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Job Description
IT Hardware Support Field Engineer
Location: Chennai Tamil Nadu (Chennai Candidates Preferred)
Experience Required: 6 months - 5 Yrs
Notice period: immediate to 15 days
Employment Type: Full-Time Contract Long Term position(Independent Contractor Role)
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Travel Requirement: Must have own two-wheeler or vehicle to commute between client sites
Company Overview
EIL Global IT Solutions and Services Pvt Ltd is a dynamic IT service provider headquartered in Adelaide Australia with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops servers networks and data center technologies. Our expertise spans the entire spectrum of IT infrastructure with a focus on digital transformation through professional and managed services AIOPS AI-based workforce automation and blockchain solutions.
Job Description:
Salary Structure: Base monthly package with performance-based slabs
Minimum Daily Task: 4 support tickets per day
Job Description:
Provide Level 1 technical support for desktop laptop printer and peripheral issues.
Perform basic hardware repairs and replacements (fan RAM HDD/SSD keyboard screen motherboard).
Troubleshoot and resolve basic to moderate hardware issues for desktops laptops and peripheral devices.
Install and configure operating systems (Windows/Linux) and basic drivers when required after hardware fix.
Coordinate with the backend support team for ticket updates and parts availability.
Accurately update the status of tickets in the tracking system on completion.
Provide on-site IT hardware support at multiple client locations across Chennai.
Ensure minimum of 4 tickets are attended and resolved per day.
Maintain basic tools and spare parts inventory during travel.
Ensure client satisfaction through timely and qualityservice.
Required Experience:
Junior IC
Employment Type
Contract
