Senior Customer Success Executive Japan
Senior Customer Success Executive Japan
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Job Description
The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms in Japan. You will work with select customers to develop success plans and lead discussions with senior customer executives Enterprise Architects IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical process and program blockers are removed and customers realize the value of their investment.
What You Will Do
Understand customers overall Red Hat portfolio technical and business priorities and success measures.
Create and execute customer success plans with discrete projects milestones and actions to achieve customers business objectives by tasking technical execution teams.
Identify opportunities for increased consumption track monthly consumption against targets and plan key deployment timelines and milestones.
In collaboration with others apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
Orchestrate Design and Discovery Sessions to build plans for implementing solutions governing design in line with customer business goals.
Be the Voice of the Customer. Share insights and best practices and connect with Engineering and Product teams to remove blockers.
Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
Assess the customers knowledge of Red Hats products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
What You Will Bring
5 years working in enterprise software from a customer success management technical consulting technical project management technical sales support or Quality Assurance (QA) perspective.
Experience with technical project planning and execution management.
Ability to independently deliver consultative type customer facing engagements.
Practical knowledge of DevOps and agile concepts application development and deployment tools.
Practical experience with one or more Public Cloud providers (AWS Azure GCP IBM Cloud) and their integration with enterprise customers is a plus with recent Public Cloud certification a distinct
Experience with Kubernetes based solutions such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
Effectively bilingual in English and Japanese
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About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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Required Experience:
Senior IC
Employment Type
Full-Time
