Engineering Manager-Gen AI
Engineering Manager-Gen AI
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Job Description
About Us
Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel voice agents and bots Exotel is trusted by 7000 clients worldwide spanning industries such as BFSI Logistics Consumer Durables E-commerce Healthcare and Education. Customer expectations are evolving rapidly and businesses face the challenge of balancing revenue growth cost optimisation and exceptional CX. Exotel steps in as the transformative partner delivering AI-powered communication solutions that address all three enabling businesses to engage smarter faster and better.
Role Overview
As the Engineering Manager Gen AI you will lead a team of engineers to build next-generation customer experience solutions powered by AI. You will own the delivery quality and execution of engineering projects working closely with product managers architects and business stakeholders.
Roles & Responsibilities
- Build mentor and grow a high-performing engineering team while creating a culture of efficiency innovation and continuous learning.
- Translate the engineering roadmap into executable projects and own end-to-end delivery.
- Track and report engineering health metrics (e.g. bug severity production incidents resolution timelines).
- Guide the team to deliver high-quality scalable and maintainable code. Implement processes for code reviews test plans and deployment practices.
- Collaborate with Product Managers on functional roadmaps and requirements and partner with Architects on non-functional requirements (scalability security performance).
- Work closely with business owners PMs and architects to align priorities and timelines and own communication reporting and alignment across all stakeholders.
Must-Haves:
- 810 years of experience with a Bachelors/Masters degree in Computer Science or equivalent.
- Strong technical expertise in backend/platform development REST APIs client libraries and/or frontend systems.
- Experience with Gen AI technologies and implementing AI-driven solutions.
- Proven track record of delivering complex software projects with measurable outcomes.
- 12 years of experience in building/managing a high-performance team.
- Capability and intent to take end-to-end ownership of delivery. Excellent communication and stakeholder management skills.
- Experience with cloud deployments distributed/scalable systems and a DevOps-first culture.
Required Experience:
Manager
Employment Type
Full-Time
