Director of Client Delivery
Director of Client Delivery
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Job Description
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.
The Director Client Delivery will be responsible for supporting internal initiatives and implementing client programs. This person will oversee strategic client engagements perform data verification create reports deliver service results to clients respond to client questions take client meeting minutes and own People Leader this role the successful candidate will have the ability to build and maintain strong relationships generating positive client feedback on quality value delivery and results.
Responsibilities
- Serve as direct people leader of up to 6 FTE
- Serve as the main point of contact for a strategic client portfolio acting as the communication connection between clients Operations Client Success and other service lines
- As part of R1 Client Delivery Leadership develop and implement strategic initiatives to enhance client relationships and drive business growth
- Responsible for new client implementation project management in coordination with other external departments
- Facilitate and ensure consistency in application of Client Delivery operating framework across aligned R1 solutions
- Responsible for ensuring consistent service delivery client satisfaction and the resolution of complex issues
- Create Deliver and Present all standard and ad hoc client facing reporting based on client need for assigned portfolio.
- Manage and lead client meetings
- Respond to client requests received via email and calls
- Manage client expectations and follow through on commitments
- Support Business Development initiatives by identifying additional business opportunities
- Provide case level feedback to clients as requested via email or SFTP
- Manage client information requests (documents claim updates etc)
- Promote a supportive and positive team culture that aligns with R1s values
Qualifications
- 7 years of internal or external customer service experience or demonstrate relevant experience and written business communication
- Effective People Leader experience
- Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.
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Required Experience:
Director
Employment Type
Full-Time
