Front Desk Administrative Assistant

METER Group is seeking a Front Desk Administrative Assistant that will be the first face of METER visitors see when they come into the building. The Admin Assistant also provides general office support. These duties may include but are not limited to answering and directing incoming phone calls assisting with sales processes and documents performing records management assisting the Finance team preparing reports and handling confidential documents. The right candidate will possess strong organizational skills professionalism attention to detail and an ability to handle sensitive information with discretion are necessary for success in this position.

This role works from our Pullman WA office.

For informational purposes the entire pay range for this role is $20.56 -$26.05. However we expect to make an offer somewhere between $20.56 and $23.30. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience training knowledge and skills.

Minimum Qualifications:

• Proficient in computer systems and software including Microsoft Office; proven ability to learn new systems.
• Demonstrated ability to work within deadlines established by customer and company.
• Proven ability to work well in both individual and team assignments.
• Demonstrated superior customer service skills oral and written communication skills including tactfulness in handling customer requests and complaints.
  • Strong professional communication skills
  • Diplomacy in handling customer requests and conflict within company policy and procedures.
• Time management and organizational skills with an ability to multi-task while maintaining professional composure.
  • Ability to thrive in a changing environment affecting Sales and Order Processing imposed by the customer and/or the company.
• Ability to be proactive resourceful and take initiative when opportunities to assist others arise.
• Results driven with minimal supervision
  • Ability to change directions or tasks quickly and little notice when necessary.
  • Adaptable to changing environments.
  • Thorough and detail-oriented

Preferred Qualifications:

• Experience using multi-line phone and telecommunications systems.
• Travel coordination experience.
• Sound understanding and application of purchase contracts including contract terms and conditions; and the methods and terminology in shipping services.

Responsibilities:

• Answers incoming calls and directs them to the appropriate associate or department.
• Order Processing (Credit Cards & Purchase Orders).
• Manage Info/Sales Inbox. (Organizing Forwarding & Tagging)
• Warmly greet and professionally direct visitors to ensure a more positive and welcoming visit.
  • Properly maintain visitor tracking using the sign-in/sign-out log and ensure visitors wear badges while on the company premises
• Receive sort and distribute incoming corporate mail and faxes to the appropriate individuals or departments.
• Provide support with photocopying scanning saving and emailing documents faxing filing and collating as needed.
• Plan and coordinate Sales travel arrangements as needed.
• Assist Facilities with company vehicle maintenance vehicle registration and insurance requirements.
• Build and maintain strong relationships with all departments and METER Group customers through various responsibilities.
• Maintain current Notary certification (certification paid by METER Group) for company benefit.
• Resolve customer order issues to the satisfaction of both customer and company.
• Prioritize individual/team workload to ensure effective execution of responsibilities.
• Accept and perform other assignments as proficiencies are gained.
• Other potential responsibilities may be added as we outline new processes.

Work environment
Typical office environment with computer workstation.

Physical requirements
Must be able to lift and carry up to 50 pounds over short distances as needed. Sitting for extended periods of time bending twisting and other movements consistent with office environments.

We ask all applicants to apply through our website at Jobs At METER Group. If your interests qualifications and experience match any of our openings please apply for that position so that you are considered immediately. We communicate with all applicants. If you do not receive an email response about your application please check your SPAM folder or reach out to us at

Full-Time Employee Benefits at METER Group:

• Two medical plan options are available for full-time employees: a traditional low-premium plan; or a no-premium high-deductible plan. These plans both include dental and vision coverage. The traditional plan has the option of a Flexible Spending Account (FSA). The high deductible plan includes an employer-funded Health Savings Account (HSA).
• A 24/7 telehealth solution is provided to all full-time employees paid by METER Group.
• For their first year full-time employees receive 80 hours of Paid Leave (vacation time) in a lump amount prorated to their start date. Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year). All Employees receive Sick Leave that accumulates one hour for every 40 hours worked. Sick Leave may be used for non-illness situations such as vacation.
• 11 Paid Holidays including: New Years Day Presidents Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving (Thursday and Friday) Christmas Eve Christmas Day Day after Christmas.
• 20 hours of paid Charitable Leave (to help with charitable organizations/causes) annually.
• METER Group pays for the equivalent of one years salary in life insurance as well as short-term and long-term disability insurance.
• Employee-paid traditional and ROTH 401k options are available
• When METER is profitable employees enjoy profit sharing
• Profit sharing bonus paid out each quarter. (sales positions not eligible for profit sharing bonus)
• Employer contributions to a profit-sharing retirement fund.

About METER Group:

In the early 1980s METER Group was founded by world-renowned soil physicist Dr. Gaylon Campbell. Gaylon knew researchers needed simple-to-use sensors and smarter data intelligence to improve their research. 40 years later were still leading the way in the advancement of IoT sensing and data technology and world-class lab instrumentation. Were always looking for ways to improve how researchers turn data into insights. Scientists growers and engineers worldwide depend on METER systems for deeper understanding of critical issues with global impact such as water and food shortages environmental disasters and climate change. At METER Group were building the systems needed to mitigate these and other issues facing our planet. We need your help to find innovative and effective solutions to some of the worlds most challenging problems. Learn more about what its like to work at METER Group: Groups headquarters are located in Eastern Washington with unmatched quality of life. Enjoy the smaller town life: no traffic country space great schools safe neighborhoods and easy access to recreational activities in nearby mountains rivers and forests. All this plus the advantages of two major universities within eight miles of METER Group (Washington State University and the University of Idaho) and the associated events and activities make for a great living situation.

METER Group recognizes the value of diversity and inclusion and is an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity nationality gender veteran or disability status religion age sexual orientation or gender identity or other protected status.